Customer Service Rep-UF Pediatrics- St Mary's Clinic-Full-Time- Days

UF Health; St. Marys (GA); Presencial; USD 30.000 - 42.000; Jornada completa

Descripción de la vacante

UF Health in Georgia is seeking a clerical professional to support patient services, maintain medical records, and ensure smooth front-desk operations across multiple departments.

Responsibilities include patient registration, scheduling, message routing, coding and billing related data entry, and cashiering for co-pays. The role requires strong clerical and customer service skills in a health care setting.

Formación

• 2 years data entry experience preferred.
• 1 year clerical/customer service experience, ideally in a health care related industry.
• Experience with third party payors and computer data input.

Responsabilidades

• Prepares and maintains all clerical aspects of the medical records through established guidelines.
• Perform accurate registration interview with direct data entry to facilitate full registration for all new patient appointments and up to date information on all established patients across multiple provider specialties as assigned.
• Maintains patient scheduling functions and sets patient appointments through established guidelines.
• Receives and directs messages to the appropriate personnel; coordinates with departments, physicians, patients and external organizations as necessary.
• Keys patient dispositions, diagnostic codes, patient orders, charges and payments in the electronic medical record.
• Performs cashiering functions related to co-payments or other patient payments/collections; may perform routine clerical duties.
• Provides excellent customer service for patients/families/representatives and other members of the treatment team.
• Participates as an active care team member in the coordination of patient care.

Conocimientos

Data entry

Clerical/customer service

Payor knowledge

Educación

High School Diploma/ GED

Descripción del empleo

Overview

Performs clerical functions required to service the needs of the patient, providers and organization. Serves as a liaison between patients, clinical support staff, physicians, and others. Provides excellent customer service and greets patients entering the department/practice.

Responsibilities

Job Requirement:

Prepares and maintains all clerical aspects of the medical records through established guidelines.

Perform accurate registration interview with direct data entry to facilitate full registration for all new patient appointments and up to date information on all established patients across multiple provider specialties as assigned.

Maintains patient scheduling functions and sets patient appointments through established guidelines.

Receives and directs messages, (electronic, in person and telephone calls) to the appropriate personnel. Makes contacts to other departments, physicians, patients and other outside organizations as necessary for the departmental/practice operations.

Keys patient dispositions, diagnostic codes, patient orders, charges and payments as defined in the electronic medical record.

Performs cashiering functions as it relates to co-payments or other patient payments/collections. May perform routine clerical duties for the department.

Provides excellent customer service for patients/families/representatives and other members of the treatment team.

Participates as an active care team member in the coordination of patient care.

Qualifications

• 2 years-Data entry preferred
• 1 year-Clerical/customer service -ideally in a health care related industry preferred
• Third party payors and computer experience for inputting data and reviewing patient demographic material

Education

High School Diploma/ GED required at time of hire

Additional Duties

Additional duties as assigned may vary.

UFJPI is an Equal Opportunity Employer and Drug Free Workplace