CSR Patient Access Center

University of Florida Jacksonville Physicians, Inc.; Jacksonville (FL); On-site; USD 32,000 - 42,000; Full time

Job summary

University of Florida Jacksonville Physicians, Inc. is seeking a front desk/customer service professional to support patients, hospital staff and community health care providers in a high-volume call center environment.

The role includes intake triage, appointment scheduling and referrals to UF faculty physicians based on administrative protocols. The position requires accurate data entry, registration duties, and coordination across multiple UF specialties while delivering excellent customer

Qualifications

• 1 year of data entry experience.
• 2 years clerical and customer service in healthcare.
• 1 year experience with third-party payors and computer data entry.
• 1 year call center experience.

Responsibilities

• Provide excellent customer service to patients, staff, and providers while handling high volume calls.
• Act as patient advocate to resolve issues via telephone promptly and courteously.
• Conduct accurate registration interviews with data entry for new and existing patients.
• Notify patients of all appointments with location and provider details.

Skills

Data entry

Clerical work

Customer service

Call center

Education

High School Diploma or GED

Job description

Overview

Delivers excellent customer service while providing information regarding services to patients, hospital, staff and community health care providers in ahigh volume call center environment. Performs intake triage, appointment scheduling and referral of patients to faculty physicians based on knowledge of administrative protocol and University of Florida physician specialties.

Delivers excellent customer service while providing information regarding services to patients, hospital, staff and community health care providers in ahigh volume call center environment. Performs intake triage, appointment scheduling and referral of patients to faculty physicians based on knowledge of administrative protocol and University of Florida physician specialties.

Responsibilities

• Provide excellent customer service to patients, staff, and community health care providers while handling high volume incoming phone interchange on an automatic call distribution system.
• Act as patient advocate to facilitate problem resolution via telephone in a timely and courteous manner.
• Perform accurate registration interview with direct data entry to facilitate full registration for all new patient appointments and up to date information on all established patients across multiple provider specialties as assigned.
• Provide patients verbally and through confirmation letter, notification of all appointments to include location, provider,

Required Ancillary Services, Preparations And Payment Requirements

• Verify insurance information. Verify benefits and insurancereferral information.
• Intercede on the patient's behalf as necessary to arrange for special services, i.e. interpreters for both the hearing impaired as well as those with language barriers, wheel chairs and other special transportation needs.

Qualifications

Required Experience: 1 year - Data Entry 2 years - Clerical/customer service -ideally in a health care related industry 1 year -Third party payors and computer experience for inputting data and reviewing patient demographic material 1 year- Call center experience Education: High School Diploma or GED equivalent required Additional Duties: Additional duties as assigned may vary.

UFJPI is an Equal Opportunity Employer and Drugfree Workplace