Customer Service Rep-OBGYN-UF Durbin-Full Time-Days

UF Health; Florida; On-site; USD 19,000 - 23,000; Full time

Job summary

UF Health is seeking a Patient Registrar/Clerical Specialist to support patient and provider needs in the clinic. You will handle medical records clerical tasks, conduct registration interviews, schedule appointments, and process messages and payments using the EMR.

This role emphasizes customer service and teamwork in a fast-paced healthcare setting. The ideal candidate has a high school diploma and experience with data entry, clerical tasks, and basic billing.

Qualifications

• Data entry and clerical tasks in a healthcare setting
• Customer service and communication with patients
• Familiarity with health-care billing processes and payer interactions

Responsibilities

• Prepares and maintains all clerical aspects of the medical records per guidelines
• Conducts registration interviews with direct data entry for new and existing patients
• Maintains patient scheduling and sets appointments per guidelines
• Receives and directs messages to appropriate personnel and coordinates with departments
• Enters patient dispositions, diagnostic codes, orders, charges and payments in the EMR
• Performs cashiering for co-pays and patient payments
• Provides excellent customer service to patients and families
• Acts as an active care team member in coordinating patient care

Skills

Data entry

Clerical work

Customer service

Healthcare billing

Education

High School Diploma/GED

Job description

Overview

Performs clerical functions required to service the needs of the patient, providers and organization. Serves as a liaison between patients, clinical support staff, physicians, and others. Provides excellent customer service and greets patients entering the department/practice.

Responsibilities

Prepares and maintains all clerical aspects of the medical records through established guidelines.

Perform accurate registration interview with direct data entry to facilitate full registration for all new patient appointments and up to date information on all established patients across multiple provider specialties as assigned.

Maintains patient scheduling functions and sets patient appointments through established guidelines.

Receives and directs messages, (electronic, in person and telephone calls) to the appropriate personnel. Makes contacts to other departments, physicians, patients and other outside organizations as necessary for the departmental/practice operations.

Keys patient dispositions, diagnostic codes, patient orders, charges and payments as defined in the electronic medical record.

Performs cashiering functions as it relates to co-payments or other patient payments/collections. May perform routine clerical duties for the department.

Provides excellent customer service for patients/families/representatives and other members of the treatment team.

Participates as an active care team member in the coordination of patient care.

Qualifications

Qualification:

Experience Requirements:

• 2 years-Data entry preferred
• 1 year-Clerical/customer service -ideally in a health care related industry preferred
• Third party payors and computer experience for inputting data and reviewing patient demographic material

Education:

High School Diploma/ GED required at time of hire

Additional duties as assigned may vary.

UFJPI is an Equal Opportunity Employer and Drug Free Workplace