Customer Service Rep-OBGYN-UF Durbin-Full Time-Days

University of Florida Jacksonville Physicians, Inc.; Florida; On-site; USD 31,000 - 42,000; Full time

Job summary

University of Florida Jacksonville Physicians, Inc. in Florida is seeking a medical office clerk to support patients, providers, and the organization. You will greet patients, assist with registration, and help maintain accurate medical records.

The role emphasizes friendly customer service, coordination with care teams, scheduling, and processing payments in the EMR system. A high school diploma or GED is required.

Qualifications

• Two years of data entry experience.
• One year of clerical/customer service experience, preferably in healthcare.
• Experience with third-party payors and patient demographic data entry.

Responsibilities

• Prepares and maintains all clerical aspects of the medical records through established guidelines.
• Perform accurate registration interview with direct data entry to facilitate full registration for all new patient appointments and up-to-date information on all established patients across multiple provider specialties as assigned.
• Maintains patient scheduling functions and sets patient appointments through established guidelines.
• Receives and directs messages to the appropriate personnel; coordinates with other departments, physicians, patients and outside organizations as necessary.
• Keys patient dispositions, diagnostic codes, patient orders, charges and payments as defined in the EMR.
• Performs cashiering functions related to co-payments or other patient payments/collections.
• Provides excellent customer service for patients/families/representatives and other care team members.
• Participates as an active care team member in coordinating patient care.

Skills

Data entry

Clerical skills

Healthcare knowledge

Education

High School Diploma/GED

Job description

Description:

Performs clerical functions required to service the needs of the patient, providers and organization. Serves as a liaison between patients, clinical support staff, physicians, and others. Provides excellent customer service and greets patients entering the department/practice.

Overview

Performs clerical functions required to service the needs of the patient, providers and organization. Serves as a liaison between patients, clinical support staff, physicians, and others. Provides excellent customer service and greets patients entering the department/practice.

Responsibilities

• Prepares and maintains all clerical aspects of the medical records through established guidelines.
• Perform accurate registration interview with direct data entry to facilitate full registration for all new patient appointments and up to date information on all established patients across multiple provider specialties as assigned.
• Maintains patient scheduling functions and sets patient appointments through established guidelines.
• Receives and directs messages, (electronic, in person and telephone calls) to the appropriate personnel. Makes contacts to other departments, physicians, patients and other outside organizations as necessary for the departmental/practice operations.
• Keys patient dispositions, diagnostic codes, patient orders, charges and payments as defined in the electronic medical record.
• Performs cashiering functions as it relates to co-payments or other patient payments/collections. May perform routine clerical duties for the department.
• Provides excellent customer service for patients/families/representatives and other members of the treatment team.
• Participates as an active care team member in the coordination of patient care.

Qualifications

Qualification

Experience Requirements

• 2 years-Data entry preferred
• 1 year-Clerical/customer service -ideally in a health care related industry preferred
• Third party payors and computer experience for inputting data and reviewing patient demographic material

Education

High School Diploma/ GED required at time of hire

Additional Duties

Additional duties as assigned may vary.

UFJPI is an Equal Opportunity Employer and Drug Free Workplace