Customer Service Rep-UF Pediatrics -Oakleaf-Full-Time-Days

UF Health; Orange Park (FL); On-site; USD 32,000 - 42,000; Full time

Job summary

UF Health is seeking a patient service clerk to support clerical needs for patients, providers, and the organization. The role serves as a liaison between patients and clinical staff and emphasizes excellent customer service as patients enter the department.

The incumbent will register new patients, update information across multiple specialties, maintain scheduling, handle messages (electronic, in person, and calls), and assist in coordinating patient care as part of the care team.

Qualifications

• 2 years-Data entry preferred.
• 1 year-Clerical/customer service - ideally in a health care related industry preferred.
• Third party payors and computer experience for inputting data and reviewing patient demographic material.
• High School Diploma/ GED required at time of hire.

Responsibilities

• Prepares and maintains all clerical aspects of the medical records through established guidelines.
• Perform accurate registration interview with direct data entry to facilitate full registration for all new patient appointments and up to date information on all established patients across multiple provider specialties as assigned.
• Maintains patient scheduling functions and sets patient appointments through established guidelines.
• Receives and directs messages, (electronic, in person and telephone calls) to the appropriate personnel.
• Makes contacts to other departments, physicians, patients and other outside organizations as necessary for the departmental/practice operations.
• Keys patient dispositions, diagnostic codes, patient orders, charges and payments as defined in the electronic medical record.
• Performs cashiering functions as it relates to co-payments or other patient payments/collections.
• Provides excellent customer service for patients/families/representatives and other members of the treatment team.
• Participates as an active care team member in the coordination of patient care.

Skills

Data entry

Customer service

Healthcare experience

Education

High School Diploma/ GED

Job description

Overview

Performs clerical functions required to service the needs of the patient, providers and organization. Serves as a liaison between patients, clinical support staff, physicians, and others. Provides excellent customer service and greets patients entering the department/practice.

Responsibilities

Prepares and maintains all clerical aspects of the medical records through established guidelines.

Perform accurate registration interview with direct data entry to facilitate full registration for all new patient appointments and up to date information on all established patients across multiple provider specialties as assigned.

Maintains patient scheduling functions and sets patient appointments through established guidelines.

Receives and directs messages, (electronic, in person and telephone calls) to the appropriate personnel. Makes contacts to other departments, physicians, patients and other outside organizations as necessary for the departmental/practice operations.

Keys patient dispositions, diagnostic codes, patient orders, charges and payments as defined in the electronic medical record.

Performs cashiering functions as it relates to co-payments or other patient payments/collections. May perform routine clerical duties for the department.

Provides excellent customer service for patients/families/representatives and other members of the treatment team.

Participates as an active care team member in the coordination of patient care.

Qualifications

Qualification:

Experience Requirements:

• 2 years-Data entry preferred
• 1 year-Clerical/customer service -ideally in a health care related industry preferred
• Third party payors and computer experience for inputting data and reviewing patient demographic material

Education:

High School Diploma/ GED required at time of hire

Additional duties as assigned may vary.

UFJPI is an Equal Opportunity Employer and Drug Free Workplace