CSR Patient Access Center-Full-Time Days

UF Health; Jacksonville (FL); On-site; USD 32,000 - 42,000; Full time

Job summary

UF Health in Jacksonville is seeking a patient access specialist to deliver excellent customer service in a high-volume call center. You will perform intake triage, schedule appointments and coordinate referrals based on administrative protocol and UFHealth physician specialties.

Responsibilities include accurate registration with data entry, confirming appointment details, verifying insurance, and arranging interpreters or transportation as needed.

Qualifications

• 1 yr Data Entry required.
• 2 years clerical/customer service in a health care related industry preferred.
• 1 year third party payors and computer experience for inputting data and reviewing patient demographic material preferred.
• 1 year Call center experience preferred.
• High School Diploma or GED required.

Responsibilities

• Provide excellent customer service to patients, staff, and community health care providers while handling high volume incoming phone interchange on an automatic call distribution system.
• Act as patient advocate to facilitate problem resolution via telephone in a timely and courteous manner.
• Perform accurate registration interview with direct data entry to facilitate full registration for all new patient appointments and up to date information on all established patients across multiple provider specialties as assigned.
• Provide patients verbally and through confirmation letter, notification of all appointments to include location, provider, required ancillary services, preparations and payment requirements.
• Verify insurance information. Verify benefits and insurance referral information.
• Intercede on the patient's behalf as necessary to arrange for special services, i.e. interpreters for both the hearing impaired as well as those with language barriers, wheel chairs and other special transportation needs.

Skills

Data entry

Call center experience

Clerical experience

Education

High School Diploma or GED

Job description

Overview

Summary: Delivers excellent customer service while providing information regarding services to patients, hospital, staff and community health care providers in a high-volume call center environment. Performs intake triage, appointment scheduling and referral of patients to faculty physicians based on knowledge of administrative protocol and University of Florida physician specialties.

Responsibilities

• Provide excellent customer service to patients, staff, and community health care providers while handling high volume incoming phone interchange on an automatic call distribution system.
• Act as patient advocate to facilitate problem resolution via telephone in a timely and courteous manner.
• Perform accurate registration interview with direct data entry to facilitate full registration for all new patient appointments and up to date information on all established patients across multiple provider specialties as assigned.
• Provide patients verbally and through confirmation letter, notification of all appointments to include location, provider, required ancillary services, preparations and payment requirements.
• Verify insurance information. Verify benefits and insurance referral information.
• Intercede on the patient's behalf as necessary to arrange for special services, i.e. interpreters for both the hearing impaired as well as those with language barriers, wheel chairs and other special transportation needs.

Qualifications

• Experience Requirements:
  • 1 yr Data Entry - required
  • 2 years - Clerical/customer service -ideally in a health care related industry - preferred
  • 1 year -Third party payors and computer experience for inputting data and reviewing patient demographic material - preferred
  • 1 year- Call center experience - preferred
• Education:
  • High School Diploma or GED equivalent - required
• Additional Duties:
  • Additional duties as assigned may vary.

UFJPI is an Equal Opportunity Employer and a Drug-Free Workplace.