Customer Service Rep

Lincare; Grand Rapids (MI); On-site; USD 35,000 - 42,000; Full time

Job summary

Lincare in the United States is seeking a customer service representative to communicate with customers, answer questions, resolve problems, and determine ongoing product/service needs while ensuring compliance with physician directions.

You will document calls in a computerized record-keeping system, enter orders, and verify or update demographic information as part of accurate patient records.

Qualifications

• Experience communicating with customers to answer questions and resolve problems.
• Ability to educate customers about products/services and assess needs.

Responsibilities

• Communicates with customers via inbound and outbound manual calls and outbound calls generated via automated dialer system
• Assesses customer need for additional products/services
• Assesses customer compliance with physician orders
• Answers questions and provides customer education regarding products/services
• Documents calls in computerized record keeping system
• Enters customer orders in computerized system
• Verifies and updates demographic information such as address and telephone number in computerized records

Skills

Customer communication

Call handling

Documentation

Data entry

Tools

Computerized record keeping system

Job description

This employee communicates with customers for the purposes of answering questions, resolving problems, determining ongoing and additional product/service needs, and supporting compliance to physician direction.

Job Functions

• Communicates with customers via inbound and outbound manual calls and outbound calls generated via automated dialer system
• Assesses customer need for additional products/services
• Assesses customer compliance with physician orders
• Answers questions and provides customer education regarding products/services
• Documents calls in computerized record keeping system
• Enters customer orders in computerized system
• Verifies and updates demographic information such as address and telephone number in computerized records