Customer Service Rep

Lincare; Natchez (MS); On-site; USD 30,000 - 45,000; Full time

Job summary

Lincare in Natchez, Mississippi is looking for an employee to communicate with customers, answering questions and resolving issues. You will assess customers' needs for products and services and ensure compliance with physician orders.

The ideal candidate will have strong communication skills and the ability to document interactions accurately in a computerized system.

Responsibilities

• Communicates with customers via inbound and outbound calls.
• Assesses customer needs for additional products/services.
• Documents calls in a computerized record keeping system.

Job description

This employee communicates with customers for the purposes of answering questions, resolving problems, determining ongoing and additional product/service needs, and supporting compliance to physician direction.

Job Functions

• Communicates with customers via inbound and outbound manual calls and outbound calls generated via automated dialer system
• Assesses customer need for additional products/services
• Assesses customer compliance with physician orders
• Answers questions and provides customer education regarding products/services
• Documents calls in computerized record keeping system
• Enters customer orders in computerized system
• Verifies and updates demographic information such as address and telephone number in computerized records