Customer Service Rep

Lincare; Lenoir (NC); On-site; USD 32,000 - 48,000; Full time

Job summary

A healthcare services provider in Lenoir, North Carolina, is seeking an employee to communicate with customers, answer their questions, and resolve problems. Responsibilities include making inbound and outbound calls, assessing customer needs for additional products and services, and documenting calls in a computerized system. Strong communication skills and experience with customer interaction are essential for this role.

Qualifications

• Strong communication skills for effective customer interaction.
• Ability to assess and determine customer needs.
• Experience with documentation in computerized systems.

Responsibilities

• Communicates with customers via inbound and outbound calls.
• Assesses customer needs for additional products and services.
• Documents calls in the computerized record keeping system.
• Answers questions and educates customers about products/services.
• Documents calls in the computerized record keeping system.
• Enters customer orders in the computerized system.
• Verifies and updates demographic information in records.

Job description

This employee communicates with customers for the purposes of answering questions, resolving problems, determining ongoing and additional product/service needs, and supporting compliance to physician direction.

Job Functions

• Communicates with customers via inbound and outbound manual calls and outbound calls generated via automated dialer system
• Assesses customer need for additional products/services
• Assesses customer compliance with physician orders
• Answers questions and provides customer education regarding products/services
• Documents calls in computerized record keeping system
• Enters customer orders in computerized system
• Verifies and updates demographic information such as address and telephone number in computerized records