Customer Service Rep

Lincare; La Grande (OR); On-site; USD 42,000 - 64,000; Full time

Job summary

Lincare in Oregon is seeking a dedicated customer service professional to communicate with customers by phone, answer questions, resolve problems, determine ongoing and additional product or service needs, and support compliance with physician direction.

Responsibilities include documenting calls in a computerized record system, entering customer orders, and updating demographic information in records to ensure accurate service delivery and timely follow-up with patients and providers.

Responsibilities

• Communicates with customers via inbound and outbound manual calls and outbound calls generated via automated dialer system
• Assesses customer need for additional products/services
• Assesses customer compliance with physician orders
• Answers questions and provides customer education regarding products/services
• Documents calls in computerized record keeping system
• Enters customer orders in computerized system
• Verifies and updates demographic information such as address and telephone number in computerized records

Job description

This employee communicates with customers for the purposes of answering questions, resolving problems, determining ongoing and additional product/service needs, and supporting compliance to physician direction.

Job Functions

• Communicates with customers via inbound and outbound manual calls and outbound calls generated via automated dialer system
• Assesses customer need for additional products/services
• Assesses customer compliance with physician orders
• Answers questions and provides customer education regarding products/services
• Documents calls in computerized record keeping system
• Enters customer orders in computerized system
• Verifies and updates demographic information such as address and telephone number in computerized records