Customer Service Rep

Lincare; Enid (OK); On-site; Full time

Job summary

A healthcare services company based in Oklahoma is seeking an employee to manage customer communications effectively. The candidate will handle inbound and outbound calls, assess customer needs for additional products/services, and ensure compliance with physician orders. The role also involves documenting interactions and entering customer orders in the computerized system. This position is vital for maintaining customer satisfaction and supporting healthcare directives.

Responsibilities

• Communicates with customers via inbound and outbound calls.
• Assesses customer need for additional products/services.
• Documents calls in the computerized record keeping system.

Job description

This employee communicates with customers for the purposes of answering questions, resolving problems, determining ongoing and additional product/service needs, and supporting compliance to physician direction.

Job Functions

• Communicates with customers via inbound and outbound manual calls and outbound calls generated via automated dialer system
• Assesses customer need for additional products/services
• Assesses customer compliance with physician orders
• Answers questions and provides customer education regarding products/services
• Documents calls in computerized record keeping system
• Enters customer orders in computerized system
• Verifies and updates demographic information such as address and telephone number in computerized records