Customer Service Rep

Lincare; Batesville (MS); On-site; USD 28,000 - 36,000; Full time

Job summary

Lincare in Batesville, MS is seeking a customer service associate to answer questions, resolve problems, determine ongoing product/service needs, and support compliance with physician direction.

The role involves handling inbound/outbound calls, educating customers about products/services, recording interactions, and updating demographic information to ensure accurate patient records and timely order entry.

Responsibilities

• Communicates with customers via inbound and outbound manual calls and outbound calls generated via automated dialer system
• Assesses customer need for additional products/services
• Assesses customer compliance with physician orders
• Answers questions and provides customer education regarding products/services
• Documents calls in computerized record keeping system
• Enters customer orders in computerized system
• Verifies and updates demographic information such as address and telephone number in computerized records

Job description

This employee communicates with customers for the purposes of answering questions, resolving problems, determining ongoing and additional product/service needs, and supporting compliance to physician direction.

Job Functions

• Communicates with customers via inbound and outbound manual calls and outbound calls generated via automated dialer system
• Assesses customer need for additional products/services
• Assesses customer compliance with physician orders
• Answers questions and provides customer education regarding products/services
• Documents calls in computerized record keeping system
• Enters customer orders in computerized system
• Verifies and updates demographic information such as address and telephone number in computerized records