Customer Experience Specialist

CFS; Columbus (OH); On-site; USD 55,000 - 65,000; Full time

Job summary

CFS in Columbus, OH is hiring a Customer Experience Specialist for a stable, full-time onsite role. You will respond to customer inquiries, prepare quotes, and manage orders, while coordinating with internal teams to ensure timely fulfillment.

The position offers a clear career path into senior roles with increasing responsibilities and direct impact on customer satisfaction. The role emphasizes building long-term relationships, exposure to sales support and order management, and collaboration

Qualifications

• Prior customer service or related experience is required.
• Experience handling orders, quotes, or related transactions.
• Strong communication and professional presentation are essential.

Responsibilities

• Respond to customer inquiries via phone and email.
• Prepare quotes and process customer orders accurately.
• Coordinate order changes and special customer requests.
• Provide updates on order status, production, and shipping timelines.
• Partner with internal teams to ensure timely order fulfillment.
• Support customer relationships and assist with follow-up activities.

Skills

Customer service

Order management

Quotes processing

Communication

Tools

Microsoft Office

Job description

• Clear career growth path into senior customer experience, account management, business development, and leadership roles
• High-visibility position with exposure to multiple areas of the business
• Opportunity to take ownership of customer solutions and make a direct impact
• Exposure to sales support, operations, customer relationship management, and order management
• Stable, full-time onsite opportunity with room for increased responsibility
• Ability to build long-term customer relationships and contribute to business growth

Salary: $55,000 - $65,000

Location: Columbus, OH (Onsite)

Why This Opportunity Stands Out

• Clear career growth path into senior customer experience, account management, business development, and leadership roles
• High-visibility position with exposure to multiple areas of the business
• Opportunity to take ownership of customer solutions and make a direct impact
• Exposure to sales support, operations, customer relationship management, and order management
• Stable, full-time onsite opportunity with room for increased responsibility
• Ability to build long‑term customer relationships and contribute to business growth

Key Responsibilities For The Customer Experience Specialist

• Respond to customer inquiries via phone and email
• Prepare quotes and process customer orders accurately
• Coordinate order changes and special customer requests
• Provide updates on order status, production, and shipping timelines
• Partner with internal teams to ensure timely order fulfillment
• Support customer relationships and assist with follow-up activities

Qualifications For The Customer Experience Specialist

• Prior customer service, customer support, inside sales support, or related experience
• Strong proficiency with Microsoft Office
• Experience managing customer orders, quotes, or related transactions
• High level of professionalism, organization, and attention to detail in all communications and customer interactions