Customer Service Rep

Onyx Central LLC; Cincinnati (OH); On-site; USD 50,000 - 73,000; Full time

Benefits offered by this job

Health insurance

Retirement plans (401(k)/pension)

Paid time off

Bonus opportunities

Job summary

Onyx Central LLC in Cincinnati, OH is seeking a Customer Service Rep for a full-time role. You will handle customer inquiries, process orders, track shipments, and maintain accurate records in a collaborative, client-focused office environment.

The ideal candidate has a high school diploma or equivalent, strong communication skills, and a customer-centric approach. Experience in customer service is a plus, with proficiency in Microsoft Office Suite and the ability to work under pressure.

Qualifications

• High school diploma or equivalent.
• Experience in logistics or customer service is preferred.
• Strong communication and interpersonal skills.
• Proficiency in Microsoft Office Suite.

Responsibilities

• Handle customer inquiries via phone, email, and chat, providing accurate and timely information.
• Resolve customer complaints and issues, aiming to find satisfactory solutions.
• Assist in the development and implementation of new customer service processes and procedures.
• Maintain accurate records of customer interactions and service requests.
• Collaborate with other departments to ensure seamless service delivery.

Skills

Customer service

Microsoft Office

Communication skills

Education

High school diploma

Tools

Microsoft Office Suite

Job description

Onyx Central LLC, a logistics and supply chain management company, is seeking a Customer Service Rep in Cincinnati, OH, for a FULL_TIME position. The salary range is $50,000 - $72,511, and the job is valid until November 23, 2026.

In this role, you will handle customer inquiries, resolve issues, and provide exceptional service. You will also process orders, track shipments, and maintain accurate records. Your tasks will include updating customer information and coordinating with internal teams to ensure timely deliveries.

You will work in a collaborative team environment at our Cincinnati office. The workplace is professional and client-focused, with opportunities for growth and development. The city of Cincinnati, OH, offers a vibrant community and excellent quality of life.

The salary range for this position is between $50,000 and $72,511 per year, with the exact amount typically determined by factors such as experience, education, and location. In addition to the base salary, employees are offered a comprehensive benefits package that includes health insurance, which covers a range of medical services and prescriptions, as well as dental and vision care. The company also provides retirement plans, such as a 401(k) or pension scheme, to help employees save for their future. Paid time off includes vacation days, sick leave, and holidays, with the exact number of days varying based on tenure and company policy. Additional benefits may include bonuses, professional development opportunities, or flexible work arrangements, depending on performance and the company's policies.

To be successful in this role, you should have excellent communication skills and a customer-centric approach. Experience in logistics or customer service is preferred. You should be detail-oriented and able to work under pressure. A high school diploma or equivalent is required.

The application deadline is set for November 23, 2026.

Responsibilities

• Handle customer inquiries via phone, email, and chat, providing accurate and timely information.
• Resolve customer complaints and issues, aiming to find satisfactory solutions.
• Assist in the development and implementation of new customer service processes and procedures.
• Maintain accurate records of customer interactions and service requests.
• Collaborate with other departments to ensure seamless service delivery.

Requirements

• High school diploma or equivalent.
• Previous experience in customer service is a plus.
• Strong communication and interpersonal skills.
• Ability to work well under pressure and meet tight deadlines.
• Proficiency in Microsoft Office Suite.