Customer Service Representative

Harbor West LLC; Cincinnati (OH); Hybride; USD 45 000 - 63 000; Plein temps

Avantages offerts par ce poste

Health insurance

Retirement plans

Paid time off

Résumé du poste

Harbor West LLC in Cincinnati, OH is seeking a Customer Service Representative to handle client inquiries and resolve issues, ensuring high-quality service in a collaborative, logistics-focused environment.

You will respond to requests, assist with order processing, maintain accurate records, and work with internal teams to deliver timely resolutions, while enjoying benefits like health insurance, retirement plans, and paid time off.

Qualifications

• High school diploma or equivalent.
• Previous customer service experience is essential.
• Strong communication skills are crucial for verbal and written interactions.
• Ability to work well under pressure and manage multiple tasks simultaneously.

Responsabilités

• Answer and resolve customer inquiries via phone, email, and chat.
• Maintain accurate records of customer interactions and service requests.
• Coordinate with internal teams to ensure timely resolution of customer issues.
• Provide exceptional customer service and build positive relationships.
• Assist in developing and implementing customer service improvement initiatives.
• Stay up-to-date with industry trends and best practices in customer service.

Connaissances

Communication skills

Problem solving

Multitasking

Time management

Formation

High school diploma or equivalent

Outils

CRM software

Description du poste

Harbor West LLC, a logistics and supply chain solutions company, seeks a Customer Service Representative in Cincinnati, OH. This full-­time role involves handling client inquiries and issues, ensuring high-­quality service.

Daily tasks include responding to client requests, resolving complaints, and maintaining accurate records. You'll also assist with order processing and provide product information to clients.

Work with a team of logistics professionals in a collaborative environment, fostering a culture of open communication and shared goals. The office is located in Cincinnati, OH, offering a supportive and dynamic workplace with modern amenities and a welcoming atmosphere. You'll have the opportunity to collaborate closely with colleagues, share ideas, and contribute to the success of the team. The office environment is designed to promote productivity and creativity, with flexible work arrangements and a focus on work-­l-life balance. Cincinnati, OH, provides a vibrant community with a rich history, diverse cultural offerings, and a strong sense of camaraderie, making it an ideal location for both work and personal life.

The annual salary range for this position is between $45,000 and $63,325, providing a competitive compensation package. Employees can expect comprehensive benefits, which include health insurance to cover medical expenses, retirement plans to help save for the future, and paid time off to allow for personal and professional rejuvenation. These benefits are designed to support the overall well-­being and financial security of the employees.

Requirements for this position include a high school diploma or equivalent, indicating a minimum level of educational attainment. Previous customer service experience is essential, demonstrating an understanding of client interactions and problem-­solving in a service-­oriented environment. Strong communication skills are crucial, enabling effective verbal and written interaction with clients and colleagues. The ability to work well under pressure is also required, as the role may involve handling multiple tasks or clients simultaneously, demanding time management and composure. These qualifications collectively ensure the candidate can meet the demands of the position effectively.

• Answer and resolve customer inquiries via phone, email, and chat
• Maintain accurate records of customer interactions and service requests
• Coordinate with internal teams to ensure timely resolution of customer issues
• Provide exceptional customer service and build positive relationships
• Assist in developing and implementing customer service improvement initiatives
• Stay up-­to-­date with industry trends and best practices in customer service

• High school diploma or equivalent
• Previous customer service experience preferred
• Excellent communication and interpersonal skills
• Strong problem-­solving and multitasking abilities
• Proficiency in using computer software and customer relationship management (CRM) systems
• Ability to work well under pressure and meet tight deadlines