Customer Service Rep

Lincare; City of Gloversville (NY); On-site; USD 23,000 - 32,000; Full time

Job summary

Lincare is seeking a customer service-focused associate in Gloversville, NY. The role involves handling inbound and outbound calls, answering questions, and guiding customers through product/service options under physician direction.

Responsibilities include documenting calls, entering orders, and keeping customer records up to date to ensure accurate, timely service. The position emphasizes compliance and quality customer education to support ongoing care.

Qualifications

• Communicates with customers to answer questions and resolve problems.
• Assesses customer need for additional products/services.
• Assesses customer compliance with physician orders.
• Documents calls in computerized record keeping system.
• Enters customer orders in computerized system.
• Verifies and updates demographic information in computerized records.

Responsibilities

• Communicates with customers via inbound and outbound manual calls and outbound calls generated via automated dialer system.
• Assesses customer need for additional products/services.
• Assesses customer compliance with physician orders.
• Answers questions and provides customer education regarding products/services.
• Documents calls in computerized record keeping system.
• Enters customer orders in computerized system.
• Verifies and updates demographic information such as address and telephone number in computerized records.

Job description

Offering $17 to $23 per hour

This employee communicates with customers for the purposes of answering questions, resolving problems, determining ongoing and additional product/service needs, and supporting compliance to physician direction.

Job Functions

• Communicates with customers via inbound and outbound manual calls and outbound calls generated via automated dialer system
• Assesses customer need for additional products/services
• Assesses customer compliance with physician orders
• Answers questions and provides customer education regarding products/services
• Documents calls in computerized record keeping system
• Enters customer orders in computerized system
• Verifies and updates demographic information such as address and telephone number in computerized records