Customer Service Rep

Lincare; Little Falls (MN); On-site; USD 22,000 - 30,000; Full time

Job summary

Lincare in Little Falls, Minnesota is hiring a customer service representative to handle inbound and outbound calls, provide product and service information, and support physician-directed care.

You will assess customer needs for additional products, educate customers on offerings, document interactions, and enter orders into the computerized system, ensuring accurate demographic data.

This role emphasizes patient-focused service and compliance, with salary range $16.37 to $22 per hour.

Responsibilities

• Handle inbound and outbound calls with customers
• Assess customer need for additional products/services
• Assess customer compliance with physician orders
• Educate customers regarding products/services
• Document calls in computerized record keeping system
• Enter customer orders in computerized system
• Verify and update demographic information in computerized records

Job description

Offering $16.37 to $22 per hour

This employee communicates with customers for the purposes of answering questions, resolving problems, determining ongoing and additional product/service needs, and supporting compliance to physician direction.

Job Functions

• Communicates with customers via inbound and outbound manual calls and outbound calls generated via automated dialer system
• Assesses customer need for additional products/services
• Assesses customer compliance with physician orders
• Answers questions and provides customer education regarding products/services
• Documents calls in computerized record keeping system
• Enters customer orders in computerized system
• Verifies and updates demographic information such as address and telephone number in computerized records