Customer Service Rep

Lincare; Salinas (CA); On-site; USD 23,000 - 32,000; Full time

Job summary

Lincare in Salinas, CA, is hiring to support customers by answering questions, resolving problems, and identifying ongoing product/service needs. The role involves communicating via inbound and outbound calls, and assisting in coordinating physician-directed care.

You will document calls, enter orders, and update customer records in the computerized system, ensuring accuracy and compliance with physician directions.

Responsibilities

• Communicates with customers via inbound and outbound manual calls and outbound calls generated via automated dialer system
• Assesses customer need for additional products/services
• Assesses customer compliance with physician orders
• Answers questions and provides customer education regarding products/services
• Documents calls in computerized record keeping system
• Enters customer orders in computerized system
• Verifies and updates demographic information such as address and telephone number in computerized records

Job description

Offering $16.90 to $23 per hour

This employee communicates with customers for the purposes of answering questions, resolving problems, determining ongoing and additional product/service needs, and supporting compliance to physician direction.

Job Functions

• Communicates with customers via inbound and outbound manual calls and outbound calls generated via automated dialer system
• Assesses customer need for additional products/services
• Assesses customer compliance with physician orders
• Answers questions and provides customer education regarding products/services
• Documents calls in computerized record keeping system
• Enters customer orders in computerized system
• Verifies and updates demographic information such as address and telephone number in computerized records