Customer Service Rep

Lincare; Olympia (WA); On-site; USD 23,000 - 32,000; Full time

Job summary

Lincare in Olympia, WA is seeking a customer service representative to handle caller inquiries and document interactions. The role involves answering questions, resolving problems, and supporting physician-directed product/service needs.

You'll communicate with customers via inbound and outbound calls, enter orders, verify demographics, and educate clients about products while ensuring accurate records in the system.

Qualifications

• Experience in handling customer inquiries via phone.
• Ability to explain products and services clearly.
• Proficient data entry and record-keeping.

Responsibilities

• Handle inbound and outbound calls to address customer questions.
• Identify needs for additional products or services.
• Update customer records and process orders in the system.
• Educate customers on product usage and compliance with physician orders.
• Document calls in the computerized record-keeping system.

Skills

Customer service

Phone communication

Data entry

Job description

Offering $17.13 to $23 per hour

This employee communicates with customers for the purposes of answering questions, resolving problems, determining ongoing and additional product/service needs, and supporting compliance to physician direction.

Job Functions

• Communicates with customers via inbound and outbound manual calls and outbound calls generated via automated dialer system
• Assesses customer need for additional products/services
• Assesses customer compliance with physician orders
• Answers questions and provides customer education regarding products/services
• Documents calls in computerized record keeping system
• Enters customer orders in computerized system
• Verifies and updates demographic information such as address and telephone number in computerized records