Customer Service Rep

Lincare; Bellingham (WA); On-site; USD 26,000 - 32,000; Full time

Job summary

Lincare in Bellingham, WA is seeking a customer service representative to handle inbound and outbound calls, determine product/service needs, and ensure compliance with physician orders. You will document and enter orders, update demographic information, and educate customers about our products and services.

The role focuses on assisting customers, resolving problems, and maintaining accurate computerized records in a fast-paced environment.

Responsibilities

• Communicates with customers via inbound and outbound manual calls and outbound calls generated via automated dialer system
• Assesses customer need for additional products/services
• Assesses customer compliance with physician orders
• Answers questions and provides customer education regarding products/services
• Documents calls in computerized record keeping system
• Enters customer orders in computerized system
• Verifies and updates demographic information such as address and telephone number in computerized records

Job description

This employee communicates with customers for the purposes of answering questions, resolving problems, determining ongoing and additional product/service needs, and supporting compliance to physician direction.

Job Functions

• Communicates with customers via inbound and outbound manual calls and outbound calls generated via automated dialer system
• Assesses customer need for additional products/services
• Assesses customer compliance with physician orders
• Answers questions and provides customer education regarding products/services
• Documents calls in computerized record keeping system
• Enters customer orders in computerized system
• Verifies and updates demographic information such as address and telephone number in computerized records
• Offering $19.13 - $23.00 per hour