Customer Service Rep

Lincare; Galax (VA); On-site; USD 21,000 - 28,000; Full time

Job summary

Lincare in Galax, Virginia is seeking a customer service representative to communicate with customers, answer questions, and educate them about products and services. The role involves handling inbound and outbound calls, updating records, and ensuring orders are entered accurately.

You will assist with determining ongoing and additional product/service needs while ensuring compliance with physician direction and maintaining accurate demographic information in the system.

Qualifications

• Experience communicating with customers via calls.
• Ability to document calls in computerized records.
• Entering orders and updating customer information in the system.

Responsibilities

• Communicates with customers via inbound and outbound manual calls and outbound calls generated via automated dialer system
• Assesses customer need for additional products/services
• Assesses customer compliance with physician orders
• Answers questions and provides customer education regarding products/services
• Documents calls in computerized record keeping system
• Enters customer orders in computerized system
• Verifies and updates demographic information such as address and telephone number in computerized records

Skills

Customer service

Communication

Documentation

Tools

CRM software

Computerized records

Job description

Offering $15 to $20

This employee communicates with customers for the purposes of answering questions, resolving problems, determining ongoing and additional product/service needs, and supporting compliance to physician direction.

Job Functions

• Communicates with customers via inbound and outbound manual calls and outbound calls generated via automated dialer system
• Assesses customer need for additional products/services
• Assesses customer compliance with physician orders
• Answers questions and provides customer education regarding products/services
• Documents calls in computerized record keeping system
• Enters customer orders in computerized system
• Verifies and updates demographic information such as address and telephone number in computerized records