Customer Service Rep

Lincare; Longview (WA); On-site; USD 23,000 - 32,000; Full time

Job summary

Lincare in Washington state (Longview) is seeking an attentive customer service associate to support physician-directed care and educate customers about products and services. The role focuses on effective communication and accuracy in handling customer information. This position offers hourly pay and requires strong attention to detail.

You will manage calls, assess needs, document interactions, and ensure up-to-date demographic data while supporting compliant care pathways and order processing.

Qualifications

• Respond to customer questions and resolve issues related to products/services.
• Document calls in the system and enter orders.
• Verify and update customer demographic information in records.
• Educate customers about products/services and comply with physician directions.

Responsibilities

• Communicates with customers via inbound and outbound calls generated by an automated dialer system.
• Assesses customer need for additional products/services.
• Assesses customer compliance with physician orders.
• Answers questions and provides customer education regarding products/services.
• Documents calls in computerized record keeping system.
• Enters customer orders in computerized system.
• Verifies and updates demographic information in records.

Job description

Offering $17.13 to $23 per hour

This employee communicates with customers for the purposes of answering questions, resolving problems, determining ongoing and additional product/service needs, and supporting compliance to physician direction.

Job Functions

• Communicates with customers via inbound and inbound manual calls and outbound calls generated via automated dialer system
• Assesses customer need for additional products/services
• Assesses customer compliance with physician orders
• Answers questions and provides customer education regarding products/services
• Documents calls in computerized record keeping system
• Enters customer orders in computerized system
• Verifies and updates demographic information such as address and telephone number in computerized records