Customer Service Rep

Lincare; City of Glens Falls (NY); On-site; USD 23,000 - 32,000; Full time

Job summary

Lincare in Glens Falls, NY is seeking a customer service representative to answer questions, resolve problems, and support compliance with physician directions.

Responsibilities include handling inbound and outbound calls, documenting interactions in the system, updating customer records, and educating customers about products and services.

Responsibilities

• Communicates with customers via inbound and outbound calls
• Assesses customer needs for additional products/services
• Assesses compliance with physician orders
• Answers questions and educates customers about products/services
• Documents calls in computerized records
• Enters customer orders in the system
• Verifies and updates demographic information in records

Job description

Offering $17 to $23 per hour

This employee communicates with customers for the purposes of answering questions, resolving problems, determining ongoing and additional product/service needs, and supporting compliance to physician direction.

Job Functions

• Communicates with customers via inbound and outbound manual calls and outbound calls generated via automated dialer system
• Assesses customer need for additional products/services
• Assesses customer compliance with physician orders
• Answers questions and provides customer education regarding products/services
• Documents calls in computerized record keeping system
• Enters customer orders in computerized system
• Verifies and updates demographic information such as address and telephone number in computerized records