Customer Service Rep

Lincare; Fresno (CA); On-site; USD 23,281 - 31,684; Full time

Job summary

A healthcare service provider in Fresno is seeking an employee to communicate with customers, resolve problems, and assess ongoing product and service needs. The role involves making calls, documenting interactions, and verifying customer information. Ideal candidates should possess strong communication skills and a commitment to compliance with physician orders. This position offers competitive hourly pay ranging from $16.90 to $23, with responsibilities focused on customer education and support.

Responsibilities

• Communicates with customers via inbound and outbound manual calls.
• Assesses customer needs for additional products/services.
• Documents calls in computerized record keeping system.

Job description

Offering $16.90 to $23 per hour

This employee communicates with customers for the purposes of answering questions, resolving problems, determining ongoing and additional product/service needs, and supporting compliance to physician direction.

Job Functions

• Communicates with customers via inbound and outbound manual calls and outbound calls generated via automated dialer system
• Assesses customer need for additional products/services
• Assesses customer compliance with physician orders
• Answers questions and provides customer education regarding products/services
• Documents calls in computerized record keeping system
• Enters customer orders in computerized system
• Verifies and updates demographic information such as address and telephone number in computerized records