Customer Service Rep

Onyx Elite Partners; Cincinnati (OH); On-site; USD 36,000 - 48,000; Full time

Benefits offered by this job

Health insurance

Retirement plans

Paid time off

Job summary

Onyx Elite Partners in Cincinnati, OH is seeking a Customer Service Rep to handle client inquiries, resolve issues, and provide guidance on financial products. This full-time role offers a negotiable salary and a comprehensive benefits package.

You will work in a professional, client-focused Cincinnati office with opportunities for growth and development. The ideal candidate has excellent communication skills, a solid understanding of financial products, and prior experience in customer service

Qualifications

• Excellent communication and interpersonal skills are required.
• Strong problem-solving abilities and attention to detail are essential.
• Proficiency with Microsoft Office Suite is expected.
• Experience in customer service or finance is preferred.

Responsibilities

• Handle incoming customer inquiries and complaints with prompt, professional responses.
• Assist clients with account-related issues and ensure accurate, efficient resolutions.
• Maintain detailed records of customer interactions and account information.
• Collaborate with internal teams to resolve complex client issues.
• Contribute to the development of customer service best practices and procedures.

Skills

Communication skills

Interpersonal skills

Problem solving

Attention to detail

MS Office

Education

High school diploma or equivalent

Tools

Microsoft Office Suite

Job description

Onyx Elite Partners, a leading financial services company, is seeking a Customer Service Rep in Cincinnati, OH. This full-time position offers a negotiable salary and is open until November 23, 2026.

As a Customer Service Rep, you will handle client inquiries, resolve issues, and provide financial guidance. You will also assist in processing transactions and maintaining client records.

You will work in a team environment at our Cincinnati office. The workplace is professional and client-focused, with opportunities for growth and development.

The salary for this position is negotiable, taking into account the candidate's years of experience and relevant skills. In addition to the base salary, the company offers a comprehensive benefits package that includes health insurance, retirement plans, and paid time off. These benefits are designed to support the well-being and financial security of employees, allowing them to focus on their roles and responsibilities. The company is committed to providing a balanced work-life experience, ensuring that employees have the necessary resources to thrive both professionally and personally.

You should have excellent communication skills and a strong understanding of financial products. Previous experience in customer service or finance is preferred.

• Handle incoming customer inquiries and complaints, providing prompt and professional responses.
• Assist clients with account-related issues, ensuring accurate and efficient resolution.
• Maintain detailed records of customer interactions and account information.
• Collaborate with internal teams to resolve complex client issues.
• Contribute to the development of customer service best practices and procedures.
• High school diploma or equivalent.
• Previous experience in customer service or a related field.
• Excellent communication and interpersonal skills.
• Strong problem-solving abilities and attention to detail.
• Proficiency in Microsoft Office Suite.