Customer Experience Specialist

Western & Southern Financial Group; Cincinnati (OH); On-site; USD 36,000 - 48,000; Full time

Benefits offered by this job

Comprehensive medical, dental, vision insurance

401(k) and pension plan

Paid time off increasing with tenure

Tuition Reimbursement

Subsidized parking

On-site Cafeteria and fitness center

On-site Registered Nurse

Career Coaching/Mentoring

Individual development plans

Job summary

A leading financial services firm in Cincinnati is seeking a Customer Service Consultant for a full-time on-site role. The consultant will be responsible for delivering exceptional customer support, enhancing customer satisfaction, and addressing inquiries effectively. Ideal candidates will possess strong communication and problem-solving skills, along with a dedication to customer service excellence. This position comes with a comprehensive benefits package and opportunities for career development.

Qualifications

• Ability to handle client inquiries effectively.
• Proven experience in customer service roles.
• Strong judgment in providing professional service.

Responsibilities

• Deliver exceptional customer support daily.
• Identify cross selling opportunities.
• Resolve client inquiries through research and analysis.

Skills

Interpersonal Skills

Customer Satisfaction

Customer Support

Strong communication abilities

Problem-solving abilities

Empathy

Job description

A leading financial services firm in Cincinnati is seeking a Customer Service Consultant for a full-time on-site role. The consultant will be responsible for delivering exceptional customer support, enhancing customer satisfaction, and addressing inquiries effectively. Ideal candidates will possess strong communication and problem-solving skills, along with a dedication to customer service excellence. This position comes with a comprehensive benefits package and opportunities for career development.