Customer Service Rep

Onyx Ridge Corp.; Detroit (MI); Sur place; USD 35 000 - 46 000; Plein temps

Avantages offerts par ce poste

Health insurance

Retirement plans

Paid time off

Résumé du poste

Onyx Ridge Corp. in Detroit, MI is seeking a Customer Service Rep for a full-time role. The position offers a salary range of $35,000–$46,264 per year and is open until November 23, 2026.

You will handle inquiries, resolve issues, process orders, and provide product information. Join a busy office environment with Sales/Marketing, focusing on customer satisfaction. Requirements include a high school diploma and at least 1 year of customer service experience, plus strong communication and

Qualifications

• High school diploma or equivalent required.
• Minimum 1 year of customer service experience.
• Strong communication & problem-solving abilities.
• Proficient in Microsoft Office; CRM familiarity a plus.

Responsabilités

• Handle incoming customer inquiries and complaints, ensuring timely and effective resolution.
• Maintain accurate and up-to-date customer records using the CRM system.
• Assist with order processing and product information to ensure customer satisfaction.
• Collaborate with other departments to resolve issues and improve services.
• Provide training and support to new hires in the customer service department.
• Monitor and analyze customer feedback to identify areas for improvement.

Connaissances

Communication

Interpersonal skills

Problem solving

Attention to detail

Teamwork

MS Office (Excel, Outlook)

CRM familiarity

Formation

High school diploma or equivalent

Outils

CRM systems

Microsoft Office Suite (Excel, Outlook)

Description du poste

Onyx Ridge Corp. is seeking a Customer Service Rep in Detroit, MI. This full-time position offers a salary range of $35,000 to $46,264 and is open until November 23, 2026.

As a Customer Service Rep, you will handle customer inquiries, resolve issues, and maintain a high level of customer satisfaction. You will also process orders and provide product information.

You will work closely with the sales and marketing teams in a bustling office environment in Detroit, MI. The role requires excellent communication skills and a customer-centric approach.

The position offers a competitive salary and comprehensive benefits package, which includes health insurance, retirement plans, and paid time off. The health insurance plan covers a wide range of medical services, from routine check-ups to hospitalizations, ensuring that employees have access to quality healthcare. Retirement plans provide employees with the opportunity to save and invest for their future, with options such as 401(k) plans or pension schemes, depending on the employer's policies. Paid time off allows employees to take vacations, sick days, and other leaves as needed, promoting work-life balance. Specific benefits may vary based on individual needs, such as family planning services, disability insurance, or wellness programs, to ensure that all employees receive the support they require.

To excel in this role, you should have previous experience in customer service, strong problem-solving skills, and the ability to work well under pressure. A high school diploma or equivalent is required.

Interested candidates are invited to submit their application materials, which should include a comprehensive resume and a well-crafted cover letter, to our official company website by the deadline of November 23, 2026.

The company values diversity and aims to create an inclusive environment, which is why the rolling review process is implemented. It allows for a more diverse pool of candidates to be considered, as it is not limited to a specific date or time. This, in turn, can lead to a more varied and qualified selection of candidates for the role.

• Health insurance covers a wide range of medical services, from routine check-ups to hospitalizations, ensuring that employees have access to quality healthcare.
• Retirement plans provide employees with the opportunity to save and invest for their future, with options such as 401(k) plans or pension schemes, depending on the employer's policies.
• Paid time off allows employees to take vacations, sick days, and other leaves as needed, promoting work-life balance.
• Specific benefits may vary based on individual needs, such as family planning services, disability insurance, or wellness programs, to ensure that all employees receive the support they require.

• Handle incoming customer inquiries and complaints, ensuring timely and effective resolution.
• Maintain accurate and up-to-date customer records using our CRM system.
• Assist with order processing and product information, ensuring customer satisfaction.
• Collaborate with other departments to resolve customer issues and improve our services.
• Provide training and support to new hires in the customer service department.
• Monitor and analyze customer feedback to identify areas for improvement.Stay informed about industry trends and best practices in customer service.
• High school diploma or equivalent, with at least 1 year of customer service experience.
• Excellent communication and interpersonal skills.
• Strong problem-solving abilities and attention to detail.
• Proficiency in Microsoft Office Suite, particularly Excel and Outlook.
• Ability to work independently and as part of a team.
• Familiarity with CRM systems is a plus.
• Valid driver's license and reliable transportation.
• Willingness to work flexible hours, including evenings and weekends.