Customer Service Specialist — Flexible Schedule & Growth

Granite Grove Group; Cincinnati (OH); On-site; USD 35,000 - 49,000; Full time

Job summary

Granite Grove Group is seeking a Customer Service Representative in Cincinnati, OH for full-time employment. You will handle client inquiries, resolve issues, and provide excellent support across phone, email, and chat. The role includes account management and maintaining precise records in a collaborative environment.

The team values teamwork, open communication, and work-life balance, with flexible scheduling options and opportunities for professional growth in financial services.

Qualifications

• High school diploma or equivalent.
• Previous customer service experience is a plus.
• Excellent communication and interpersonal skills.
• Strong problem-solving and multitasking abilities.
• Proficiency in common software applications.
• Ability to work well under pressure and meet tight deadlines.
• Passion for helping others and providing excellent service.

Responsibilities

• Answering customer inquiries via phone, email, and chat
• Resolving customer issues and complaints
• Assisting with account management and updates
• Providing product and service information to customers
• Maintaining accurate and up-to-date customer records
• Collaborating with the sales and marketing teams to ensure customer satisfaction
• Participating in quality assurance and training programs

Skills

Communication skills

Interpersonal skills

Problem solving

Multitasking

Education

High school diploma or equivalent

Tools

Basic computer literacy

Job description

Granite Grove Group is seeking a Customer Service Representative in Cincinnati, OH for full-time employment. You will handle client inquiries, resolve issues, and provide excellent support across phone, email, and chat. The role includes account management and maintaining precise records in a collaborative environment.

The team values teamwork, open communication, and work-life balance, with flexible scheduling options and opportunities for professional growth in financial services.