Call Center Customer Service Representative

ZENITH INFOTEK LLC; Cincinnati (OH); On-site; USD 19,286 - 24,796; Full time

Job summary

Zenith Infotek LLC in Cincinnati is seeking a Call Center Customer Service Representative to handle inbound calls in English and provide accurate banking information. The role focuses on first-contact resolution, upselling where appropriate, and strict confidentiality.

Onsite, 8-hour shifts, with video interview submission and 3–4 month duration. The position requires excellent communication, data entry accuracy, and the ability to work in a fast-paced environment.

Qualifications

• High school diploma or equivalent is required.
• Basic computer skills with data entry ability.
• Knowledge of banking products is an advantage.
• Prior call center or customer service experience preferred.

Responsibilities

• Handle inbound customer calls in a professional and courteous manner.
• Communicate fluently in English.
• Provide accurate information regarding banking products, services, and policies.
• Resolve customer inquiries during the initial call without unnecessary transfers.
• Complete required follow-ups within committed timelines.
• Maintain strict customer confidentiality and comply with departmental policies.
• Accurately enter, update, and verify customer information in internal systems.
• Initiate and complete documentation and request forms as required.
• Effectively use computer systems for call tracking, troubleshooting, and data entry.
• Educate customers on bank products and services, including upselling and cross-selling when appropriate.
• Identify and suggest improvements to processes that enhance productivity and customer satisfaction.
• Continuously update knowledge of banking products, services, and procedures.
• Perform additional duties as assigned.

Skills

Data entry

Customer service

Verbal communication

Telephone etiquette

Problem solving

Onsite call center

Education

High school diploma or equivalent

Job description

Position_ Call Center Customer Service Representative

Location:Cincinnati OH 45227

Timing: 8am - 8pm - Mon to Friday (8am -5pm)

Hrs: 8hrs shift

Video interview, so please submit with slots.

Start Date: August 3rd

Duration: 3-4 months

Requirements

General Function: The Call Center Customer Service Representative is responsible for handling customer telephone calls in English while delivering exceptional customer service. The role focuses on resolving customer inquiries efficiently during the first interaction, educating customers on bank products and services, and identifying opportunities to upsell and cross-sell based on customer needs. The position requires adherence to the bank’s policies, procedures, and risk framework to ensure a positive and compliant customer experience.

Key Responsibilities

• Handle inbound customer calls in a professional and courteous manner
• Communicate fluently in English
• Provide accurate information regarding banking products, services, and policies
• Resolve customer inquiries during the initial call without unnecessary transfers
• Complete required follow-ups within committed timelines
• Maintain strict customer confidentiality and comply with departmental policies
• Accurately enter, update, and verify customer information in internal systems
• Initiate and complete documentation and request forms as required
• Effectively use computer systems for call tracking, troubleshooting, and data entry
• Educate customers on bank products and services, including upselling and cross-selling when appropriate
• Identify and suggest improvements to processes that enhance productivity and customer satisfaction
• Continuously update knowledge of banking products, services, and procedures
• Perform additional duties as assigned

Minimum Qualifications Skills

• High school diploma or equivalent required
• Basic computer skills with the ability to perform data entry
• Knowledge of banking products and procedures is an advantage
• Prior customer service or call center experience preferred
• Excellent verbal communication and telephone etiquette
• Strong problem-solving skills and customer-focused attitude
• Ability to work in a fast-paced, onsite call center environment