Customer Service Representative

Onyx National Group; Kansas City (MO); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Health insurance

Retirement plan with employer matching

Paid time off

Job summary

Onyx National Group, a leading financial services company in Kansas City, MO, seeks a Customer Service Representative for a full-time position. The salary is negotiable, and benefits include health insurance, a retirement plan with employer matching contributions, and paid time off.

The role requires a high school diploma or equivalent and strong communication skills. You will handle client inquiries, resolve issues, and maintain accurate records, while assisting with transactions and providing

Qualifications

• High school diploma or equivalent required.
• Prior customer service experience preferred.
• Excellent communication and listening skills.
• Proficient with computers and basic financial systems.

Responsibilities

• Handle customer inquiries and complaints with professionalism and empathy.
• Maintain accurate and up-to-date customer records.
• Assist customers with account-related issues and transactions.
• Provide information about financial products and services.
• Collaborate with other departments to resolve issues efficiently.

Skills

Communication skills

Interpersonal skills

Computer literacy

Education

High school diploma or equivalent

Tools

Computer software

Job description

Onyx National Group, a leading financial services company in Kansas City, MO, seeks a Customer Service Representative for a full-time position. This role offers a negotiable salary and is open until November 23, 2026.

As a Customer Service Representative, you will handle client inquiries, resolve issues, and maintain accurate records. You will also assist in processing transactions and provide information on financial products.

You will work in a collaborative environment with the finance team in Kansas City, MO. The office provides a professional setting with modern facilities and a supportive team.

The salary for this position is negotiable and will be determined based on the candidate's level of experience and qualifications. In addition to the competitive base salary, the company offers a comprehensive benefits package that includes comprehensive health insurance coverage, a retirement plan with employer matching contributions, and paid time off for vacations and personal days. These benefits are designed to support the overall well-being and work-life balance of the employees.

To be eligible for this position, you should possess a high school diploma or its equivalent. Prior experience in customer service is highly desirable, as it demonstrates your ability to interact with clients effectively and efficiently. Strong communication skills are essential, as you will need to convey information clearly and listen attentively to others. Additionally, you should be proficient in using computers, as this skill is crucial for performing various tasks related to the job.

• Handle customer inquiries and complaints with professionalism and empathy.
• Maintain accurate and up-to-date customer records.
• Assist customers with account-related issues and transactions.
• Provide information about our financial products and services.
• Collaborate with other departments to resolve customer issues efficiently.
• High school diploma or equivalent experience.
• Previous experience in customer service or related field is preferred.
• Strong communication and interpersonal skills.
• Ability to work well under pressure and meet tight deadlines.
• Proficiency in using computer software and familiar with financial systems.