Customer Service Representative

Granite Grove Group; Cincinnati (OH); On-site; USD 35,000 - 49,000; Full time

Job summary

Granite Grove Group is seeking a Customer Service Representative in Cincinnati, OH for full-time employment. You will handle client inquiries, resolve issues, and provide excellent support across phone, email, and chat. The role includes account management and maintaining precise records in a collaborative environment.

The team values teamwork, open communication, and work-life balance, with flexible scheduling options and opportunities for professional growth in financial services.

Qualifications

• High school diploma or equivalent.
• Previous customer service experience is a plus.
• Excellent communication and interpersonal skills.
• Strong problem-solving and multitasking abilities.
• Proficiency in common software applications.
• Ability to work well under pressure and meet tight deadlines.
• Passion for helping others and providing excellent service.

Responsibilities

• Answering customer inquiries via phone, email, and chat
• Resolving customer issues and complaints
• Assisting with account management and updates
• Providing product and service information to customers
• Maintaining accurate and up-to-date customer records
• Collaborating with the sales and marketing teams to ensure customer satisfaction
• Participating in quality assurance and training programs

Skills

Communication skills

Interpersonal skills

Problem solving

Multitasking

Education

High school diploma or equivalent

Tools

Basic computer literacy

Job description

Granite Grove Group, a fast-growing financial services company in downtown Cincinnati, OH, seeks a Customer Service Representative for full-time employment. The role offers a salary range of $35,000 to $48,888 and is valid until November 22, 2026.

As a Customer Service Representative, you will handle client inquiries, resolve issues, and provide excellent support. You will also assist with account management and maintain accurate records.

You will work in a friendly, inclusive environment with a team of professionals in Cincinnati, OH, where collaboration and mutual respect are highly valued. The workplace culture emphasizes teamwork and open communication, fostering an atmosphere where everyone's ideas are heard and valued. The team consists of dedicated professionals from various backgrounds, each bringing unique skills and perspectives to the table. Cincinnati, OH, offers a vibrant city life with a mix of urban amenities and outdoor activities, providing a well-rounded lifestyle. The workplace values work-life balance and offers flexible schedules, allowing employees to maintain a healthy balance between their personal and professional lives. This flexibility can be particularly beneficial for employees with varying commitments, such as family responsibilities or other personal obligations. The workplace also provides opportunities for professional growth and development, with a focus on continuous learning and improvement. Overall, the environment is supportive and encouraging, making it an ideal place to work and grow.

The salary range for this position is between $35,000 and $48,888 per year, providing a competitive base pay that can be adjusted based on individual performance and experience. In addition to the base salary, employees are offered a comprehensive benefits package that includes flexible scheduling options, allowing for a better work-life balance. The company also fosters a supportive work environment, promoting open communication and collaboration among team members. This approach not only enhances job satisfaction but also contributes to a more productive and innovative workplace.

You should have excellent communication skills to effectively convey information and resolve customer inquiries, a customer-focused mindset to prioritize their needs and ensure their satisfaction, and experience in customer service or related fields to understand the nuances of handling customer interactions. Proficiency in financial services is a plus, as it would allow you to better understand the products and services you are promoting or supporting, and to provide more accurate and helpful advice to customers.

Duties:

• Answering customer inquiries via phone, email, and chat
• Resolving customer issues and complaints
• Assisting with account management and updates
• Providing product and service information to customers
• Maintaining accurate and up-to-date customer records
• Collaborating with the sales and marketing teams to ensure customer satisfaction
• Participating in quality assurance and training programs

Requirements:

• High school diploma or equivalent
• Previous customer service experience is a plus
• Excellent communication and interpersonal skills
• Strong problem-solving and multitasking abilities
• Basic computer literacy and proficiency in common software applications
• Ability to work well under pressure and meet tight deadlines
• Passion for helping others and providing excellent service