Customer Service Representative

Forge National LLC; Cincinnati (OH); Sur place; USD 55 000 - 78 000; Plein temps

Avantages offerts par ce poste

Health insurance (medical, dental, and

Retirement plan with employer matching

Paid time off (vacation, sick leave, &

Holidays

Bonuses (potential)

Résumé du poste

Forge National LLC in Cincinnati, OH seeks a full-time Customer Service Representative to assist clients with financial services, process transactions, and provide information on products. The role emphasizes accuracy, empathy, and strong client relationships in a fast-paced environment.

You'll handle inquiries by phone, email, and in-person when needed, contributing to a high-quality service culture. Competitive benefits accompany a 55k–77,742 annual salary and a supportive team.

Qualifications

• Previous experience in customer service, preferably in the financial services industry.
• High school diploma or equivalent; some college coursework preferred.
• Excellent communication and interpersonal skills with empathy and professionalism.
• Strong problem-solving skills with the ability to think on your feet.
• Proficiency in Microsoft Office, especially Excel.

Responsabilités

• Answer customer inquiries via phone, email, and chat with clear, helpful information.
• Resolve customer issues and complaints in a timely, professional manner.
• Assist customers with account management, including opening new accounts and processing transactions.
• Stay up-to-date with industry trends and best practices for quality service.
• Collaborate with the team to continuously improve customer service processes.
• Maintain accurate records of customer interactions.

Connaissances

Customer service

Communication skills

Problem-solving

Formation

High school diploma or equivalent

Outils

Microsoft Excel

Microsoft Office Suite

Description du poste

Forge National LLC, a financial services company in Cincinnati, OH, seeks a Customer Service Representative for a full-time position. The role involves assisting clients with financial services and answering inquiries. The salary range is $55,000 - $77,742, and the position is valid until November 23, 2026.

As a Customer Service Representative, you will handle customer inquiries, resolve issues, and provide information about financial products. You will also process transactions and maintain accurate records. Your day-to-day tasks include communicating with clients via phone, email, and in-person.

You will work in a customer-focused environment with a dedicated team of professionals. The workplace is in Cincinnati, OH, where you will interact with clients and colleagues. The team is committed to providing excellent service and building strong client relationships.

The salary range for this position is $55,000 to $77,742 per year, which is competitive within the industry. Employees can expect comprehensive health insurance coverage, including medical, dental, and vision plans, as well as a retirement plan with employer matching contributions. Paid time off includes vacation days, sick leave, and holidays, providing a balanced work-life schedule. Additional benefits may be offered based on company policy and individual performance, such as professional development opportunities, flexible work arrangements, or bonuses.

To excel in this role, you should have excellent communication skills and a strong understanding of financial services. Experience in customer service is preferred, along with a customer-centric approach. You should be able to work well under pressure and meet tight deadlines.

What you will do:

1. Answer customer inquiries via phone, email, and chat, providing clear and helpful information.
2. Resolve customer issues and complaints in a timely and professional manner.
3. Assist customers with account management, including opening new accounts and processing transactions.
4. Stay up-to-date with industry trends and best practices to ensure we're always providing the best possible service.
5. Collaborate with our team to continuously improve our customer service processes.
6. Maintain accurate and up-to-date records of customer interactions.

What we need:

1. Previous experience in customer service, preferably in the financial services industry.
2. A high school diploma or equivalent, with a preference for candidates who have completed some college coursework.
3. Excellent communication and interpersonal skills, with the ability to handle difficult conversations with empathy and professionalism.
4. Strong problem-solving skills, with the ability to think on your feet and find creative solutions to customer issues.
5. A passion for helping others and a commitment to providing exceptional customer service.
6. Proficiency in Microsoft Office Suite, with a particular focus on Excel.