Financial Services Client Care Specialist

Onyx Elite Partners; Cincinnati (OH); On-site; USD 36,000 - 48,000; Full time

Benefits offered by this job

Health insurance

Retirement plans

Paid time off

Job summary

Onyx Elite Partners in Cincinnati, OH is seeking a Customer Service Rep to handle client inquiries, resolve issues, and provide guidance on financial products. This full-time role offers a negotiable salary and a comprehensive benefits package.

You will work in a professional, client-focused Cincinnati office with opportunities for growth and development. The ideal candidate has excellent communication skills, a solid understanding of financial products, and prior experience in customer service

Qualifications

• Excellent communication and interpersonal skills are required.
• Strong problem-solving abilities and attention to detail are essential.
• Proficiency with Microsoft Office Suite is expected.
• Experience in customer service or finance is preferred.

Responsibilities

• Handle incoming customer inquiries and complaints with prompt, professional responses.
• Assist clients with account-related issues and ensure accurate, efficient resolutions.
• Maintain detailed records of customer interactions and account information.
• Collaborate with internal teams to resolve complex client issues.
• Contribute to the development of customer service best practices and procedures.

Skills

Communication skills

Interpersonal skills

Problem solving

Attention to detail

MS Office

Education

High school diploma or equivalent

Tools

Microsoft Office Suite

Job description

Onyx Elite Partners in Cincinnati, OH is seeking a Customer Service Rep to handle client inquiries, resolve issues, and provide guidance on financial products. This full-time role offers a negotiable salary and a comprehensive benefits package.

You will work in a professional, client-focused Cincinnati office with opportunities for growth and development. The ideal candidate has excellent communication skills, a solid understanding of financial products, and prior experience in customer service