Customer Service & Problem Solver

WESCO; Portland (OR); Sur place; USD 25 000 - 30 000; Plein temps

Résumé du poste

Wesco in Portland, OR is seeking a Customer Service Representative to respond to inquiries by phone, email, and walk-ins, resolving routine and some complex issues with clear communication.

You will analyze service needs, coordinate with other departments, and provide back-up support to the sales counter. Candidates should have 2–4 years of experience and a high school diploma or equivalent.

Qualifications

• High School degree or equivalent required.
• Associates’ Degree (U.S.)/College Diploma (Canada) preferred.
• 2–4 years of relevant experience.
• Solid interpersonal skills for a diverse environment.
• Able to communicate effectively in writing and verbally.
• Able to work well under pressure.
• Strong attention to detail.
• Professional demeanor in all interactions.
• Proficient with MS Word, Excel, and e-mail.

Responsabilités

• Respond to customer inquiries by telephone, e-mail and walk-ins to provide inquiry or problem resolution.
• Resolve routine and some non-routine problems and communicate solutions or requested information to customers.
• Analyze customer service needs and refer to other service or technical departments for follow-up as needed.
• Back-up support to sales counter with walk-in and telephone inquiries.

Connaissances

Customer service

Written & verbal communication

Interpersonal skills

Detail oriented

MS Word/Excel/Email

Formation

High School Diploma or Equivalent

Associates’ Degree preferred

Outils

MS Word

Excel

Email

Description du poste

Wesco in Portland, OR is seeking a Customer Service Representative to respond to inquiries by phone, email, and walk-ins, resolving routine and some complex issues with clear communication.

You will analyze service needs, coordinate with other departments, and provide back-up support to the sales counter. Candidates should have 2–4 years of experience and a high school diploma or equivalent.