Customer Support & Solutions Specialist

Wesco International, Inc.; Beaumont (TX); On-site; USD 38,000 - 46,000; Full time

Job summary

Wesco International, Inc. is seeking a Customer Service Representative to respond to inquiries by phone, email, and walk-ins, resolving issues and supporting the sales team. You will assist with accounts receivable disputes, review open order reports, and verify proof of delivery as needed.

You will analyze customer service needs and coordinate with other service or technical departments for follow-up. Strong communication, attention to detail, and the ability to work under pressure are

Qualifications

• High School Diploma or equivalent is required.
• Associates’ Degree preferred (US/Canada).
• 2–4 years of relevant experience.
• Strong interpersonal and written communication skills.
• Computer literacy including MS Word, MS Excel, and e-mail.

Responsibilities

• Answer inquiries by telephone, e-mail, and walk-ins to resolve issues.
• Process payments for cash account customers and handle related tasks.
• Research and resolve customer problems and coordinate with other departments as needed.
• Back up the sales counter with walk-in and telephone inquiries.

Skills

Interpersonal communication

Written communication

Work under pressure

Attention to detail

Customer service

Education

High School Diploma

Associate's degree (US/Canada)

Tools

MS Word

MS Excel

Email (e-mail)

Job description

Wesco International, Inc. is seeking a Customer Service Representative to respond to inquiries by phone, email, and walk-ins, resolving issues and supporting the sales team. You will assist with accounts receivable disputes, review open order reports, and verify proof of delivery as needed.

You will analyze customer service needs and coordinate with other service or technical departments for follow-up. Strong communication, attention to detail, and the ability to work under pressure are