Customer Support & Resolution Specialist

Wesco; El Paso (TX); On-site; USD 32,000 - 48,000; Full time

Job summary

Wesco in El Paso, TX is seeking a Customer Service Representative to respond to inquiries by phone, email, or walk-ins and resolve routine problems. You will coordinate with other departments to ensure complete follow-up and provide back-up support at the sales counter.

The role requires a high school diploma, 2–4 years of experience, and strong communication skills. You will handle payments and maintain professionalism in all customer interactions.

Qualifications

• High School Degree or Equivalent required.
• Associates' Degree (U.S.)/College Diploma (Canada) preferred.
• 2-4 years of relevant experience.
• Solid interpersonal skills for a diverse environment.
• Able to communicate verbally and in writing.
• Able to work well under pressure.
• Strong attention to detail.
• Professional, tactful interaction with customers and colleagues.
• Proficient with MS Word, Excel, and email.

Responsibilities

• Answer customer inquiries by telephone, email, and walk-ins; resolve routine problems.
• Process payments for cash account customers.
• Research and resolve customer problems; liaise with other departments as needed.
• Back-up support to the sales counter for walk-ins and telephone inquiries.

Skills

Interpersonal skills

Verbal communication

Written communication

Under pressure

Attention to detail

Education

High school diploma or equivalent

Associates' degree / college diploma

Tools

MS Word

Excel

Email

Job description

Wesco in El Paso, TX is seeking a Customer Service Representative to respond to inquiries by phone, email, or walk-ins and resolve routine problems. You will coordinate with other departments to ensure complete follow-up and provide back-up support at the sales counter.

The role requires a high school diploma, 2–4 years of experience, and strong communication skills. You will handle payments and maintain professionalism in all customer interactions.