Customer Service Representative

Wesco International; Honolulu (HI); On-site; USD 38,000 - 52,000; Full time

Job summary

Wesco International is seeking a Customer Service Representative to respond to inquiries by telephone, email and walk-ins, delivering timely resolutions for routine and select non-routine problems. You will analyze customer needs and coordinate with service or technical teams for follow-up as needed.The role includes processing payments for cash accounts, resolving issues, backing up the sales counter, and representing Wesco with professionalism and accuracy in a diverse environment.

Qualifications

• High School degree or equivalent required.
• Associate's Degree preferred.
• 2-4 years of relevant experience.
• Strong interpersonal and written communication skills.
• Able to work well under pressure and pay attention to detail.
• Computer literate with MS Word, Excel and email.

Responsibilities

• Respond to customer inquiries by phone, email, and walk-ins.
• Resolve routine and some non-routine problems and communicate solutions.
• Research and refer issues to other departments for follow-up.
• Provide back-up support to the sales counter with inquiries.

Skills

Interpersonal skills

Communication skills

Detail-oriented

Customer service

Written communication

Education

High School diploma

Associate's degree

Tools

MS Word

Excel

Email

Job description

As a Customer Service Representative, you will respond to customer inquiries by telephone, e-mail and/or walk‑ins to provide inquiry or problem resolution. You will resolve mostly routine and some non‑routine, more complex problems and communicate solution or requested information to the customer. You will analyze a customer's service needs and refer to other service or technical departments for follow up as needed.

Responsibilities

• Support customer base by answering questions, concerns, account inquiries as well as handling customer complaints.
• Process payments for cash account customers.
• Research and resolve customer problems, acting as the customer liaison between other departments when necessary.
• Back‑up support to sales counter with walk‑in and telephone inquiries.

Qualifications

• High School Degree or Equivalent required.
• Associate's Degree (U.S.)/College Diploma (Canada) preferred.
• 2-4 years of relevant experience.
• Solid interpersonal skills that allow one to work effectively in a diverse working environment.
• Able to effectively communicate both verbally and in writing.
• Able to work well under pressure.
• Strong attention to detail.
• Able to deal with people sensitively, tactfully, diplomatically, and professionally at all times.
• Computer literate, including effective working skills of MS Word, Excel, and e‑mail.

Wesco International, Inc., including its subsidiaries and affiliates ("Wesco") provides equal employment opportunities to all employees and applicants for employment. Employment decisions are made without regard to race, religion, color, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, or other characteristics protected by law. US applicants only, we are an Equal Opportunity and affirmative action employer.