Customer Service Specialist | Problem Solver & Liaison

WESCO; Norristown (Montgomery County); On-site; USD 38,000 - 48,000; Full time

Job summary

Wesco is seeking a Representative - Customer Service to respond to customer inquiries by telephone, e-mail and/or walk-ins, providing resolution and information. You will analyze service needs and refer to other departments for follow-up as needed.

The role includes supporting the customer base, processing payments for cash accounts, and back-up sales counter support. Strong communication, problem-solving and detail orientation are essential.

Qualifications

• High School Degree or Equivalent required.
• Associates’ Degree (U.S.)/College Diploma (Canada) preferred.
• 2-4 years of relevant experience.
• Solid interpersonal skills that allow one to work effectively in a diverse working environment.
• Able to effectively communicate both verbally and in writing.
• Able to work well under pressure.
• Strong attention to detail.
• Able to deal with people sensitively, tactfully, diplomatically, and professionally at all times.
• Computer literate, including effective working skills of MS Word, Excel, and e-mail.

Responsibilities

• Support customer base by answering questions, concerns, account inquiries as well as handling customer complaints.
• Process payments for cash account customers.
• Research and resolve customer problems, acting as the customer liaison between other departments when necessary.
• Back-up support to sales counter with walk in and telephone inquiries.

Skills

Customer service

Communication

Problem solving

Teamwork

MS Word

Excel

Email

Education

High School Diploma

Associates’ Degree / College Diploma

Tools

MS Word

Excel

Email client

Job description

Wesco is seeking a Representative - Customer Service to respond to customer inquiries by telephone, e-mail and/or walk-ins, providing resolution and information. You will analyze service needs and refer to other departments for follow-up as needed.

The role includes supporting the customer base, processing payments for cash accounts, and back-up sales counter support. Strong communication, problem-solving and detail orientation are essential.