Customer Service Specialist: Problem Solver & Liaison

Wesco International, Inc.; United States; Remote; USD 32,000 - 45,000; Full time

Job summary

Wesco International, Inc. is seeking a Representative - Customer Service to handle inquiries by phone, email, and in person. You will resolve routine and some complex problems, explaining solutions to customers and directing follow-up with other departments as needed.

The role also involves researching customer problems, processing payments for cash accounts, and providing back-up support to the sales counter with walk-ins and calls. Strong communication and interpersonal skills are essential.

Qualifications

• High School Degree or Equivalent required.
• Associates' Degree (U.S.)/College Diploma (Canada) preferred.
• 2-4 years of relevant experience.
• Solid interpersonal skills that allow one to work effectively in a diverse working environment.
• Able to effectively communicate both verbally and in writing.
• Able to work well under pressure; strong attention to detail.
• Able to deal with people sensitively, tactfully, diplomatically, and professionally at all times.
• Computer literate, including MS Word, Excel, and e-mail.

Responsibilities

• Respond to customer inquiries by telephone, e-mail and walk-ins to provide inquiry or problem resolution.
• Resolve mostly routine and some non-routine problems and communicates solution or requested information to the customer.
• Analyze a customer's service needs and refer to other service or technical departments for follow up as needed.
• Back-up support to sales counter with walk-in and telephone inquiries.

Skills

Customer service

Communication skills

Problem solving

Attention to detail

Interpersonal skills

Cross-functional liaison

Education

High School Diploma or GED

Associates' Degree / College Diploma (US/Canada)

Tools

MS Word

Excel

Email

Job description

Wesco International, Inc. is seeking a Representative - Customer Service to handle inquiries by phone, email, and in person. You will resolve routine and some complex problems, explaining solutions to customers and directing follow-up with other departments as needed.

The role also involves researching customer problems, processing payments for cash accounts, and providing back-up support to the sales counter with walk-ins and calls. Strong communication and interpersonal skills are essential.