Customer Service Pro with ESOP & Growth Path

Graybar Electric Company; Kansas City (MO); On-site; USD 30,000 - 34,000; Full time

Benefits offered by this job

Employee stock ownership plan

Medical Insurance

Dental Insurance

Vision Insurance

Prescription Drug Benefits

Life Insurance

Flexible Spending Accounts

Disability Benefits

Profit Sharing

401(k) Match

Paid Vacation

Paid Holidays

Wellness Day

Community Time Off

Education Reimbursement

Career Development

Job summary

Graybar Electric Company in Kansas City, MO is seeking a Customer Service Representative to be a key contact for customers, entering orders, handling requests, and delivering timely support with courtesy. The role emphasizes active selling on inbound calls and product guidance.

The ideal candidate brings strong communication and a genuine passion for customer service, with 2+ years of experience; a high school diploma is required and a 2/4-year degree is preferred.

Qualifications

• Strong communication skills demonstrated in customer interactions.
• Passion for delivering excellent customer service.
• Ability to handle varied customer situations with tact and enthusiasm.
• Minimum 2 years of relevant experience preferred.
• High school education; college degree preferred.

Responsibilities

• Ensure every customer experience is top notch in quality.
• Handle calls and written correspondence professionally and timely with follow-up.
• Sell Graybar goods and services on inbound calls.
• Assist with product selection and application guidance.
• Coordinate service requests including orders, pricing, expediting, billing, and credits.

Skills

Strong communication

Customer service mindset

Tact and empathy

Experience 2+ years

High school diploma

College degree preferred

Education

High School diploma

Associate or Bachelor's degree preferred

Job description

Graybar Electric Company in Kansas City, MO is seeking a Customer Service Representative to be a key contact for customers, entering orders, handling requests, and delivering timely support with courtesy. The role emphasizes active selling on inbound calls and product guidance.

The ideal candidate brings strong communication and a genuine passion for customer service, with 2+ years of experience; a high school diploma is required and a 2/4-year degree is preferred.