Customer Service Pro — Upsell & Support Specialist

WeatherTech®; Bolingbrook (IL); On-site; USD 46,000 - 60,000; Full time

Benefits offered by this job

BlueCross BlueShield PPO insurance

401(k) with employer matching

Paid vacation and holidays

Job summary

WeatherTech Direct in Bolingbrook, IL is seeking a Customer Service Representative to deliver world-class support to customers via phone and email, handling orders, exchanges, and returns in line with established policies. The role emphasizes buying experiences and product knowledge in a fast-paced call center.

Candidates should have 3-5 years of telephone-based customer service experience, strong English communication, accurate typing, and the ability to multi-task while maintaining high

Qualifications

• 3–5 years of experience in a telephone-based customer service environment.
• Fluent in English with clear verbal and written communication.
• Listening skills to fully comprehend customer needs.
• Basic computer skills required; typing speed of 50 WPM preferred.
• Ability to multi-task in a fast-paced, team-oriented environment.

Responsibilities

• Deliver world-class customer service.
• Communicate with customers via phone and email to process orders, exchanges, and returns according to policies.
• Use sales skills to upsell products by collecting information and analyzing needs.
• Provide timely feedback to management regarding service issues or concerns.
• Work a varied schedule including day, evening, night, weekend, and holiday hours.
• Perform other duties as assigned.

Skills

Customer service

Fluent English

Typing 50 WPM

Multi-tasking

Communication

Attention to detail

Tools

Basic computer skills

Job description

WeatherTech Direct in Bolingbrook, IL is seeking a Customer Service Representative to deliver world-class support to customers via phone and email, handling orders, exchanges, and returns in line with established policies. The role emphasizes buying experiences and product knowledge in a fast-paced call center.

Candidates should have 3-5 years of telephone-based customer service experience, strong English communication, accurate typing, and the ability to multi-task while maintaining high