Customer Service Representative - Call Center

WeatherTech®; Bolingbrook (IL); On-site; USD 46,000 - 60,000; Full time

Benefits offered by this job

BlueCross BlueShield PPO insurance

401(k) with employer matching

Paid vacation and holidays

Job summary

WeatherTech Direct in Bolingbrook, IL is seeking a Customer Service Representative to deliver world-class support to customers via phone and email, handling orders, exchanges, and returns in line with established policies. The role emphasizes buying experiences and product knowledge in a fast-paced call center.

Candidates should have 3-5 years of telephone-based customer service experience, strong English communication, accurate typing, and the ability to multi-task while maintaining high

Qualifications

• 3–5 years of experience in a telephone-based customer service environment.
• Fluent in English with clear verbal and written communication.
• Listening skills to fully comprehend customer needs.
• Basic computer skills required; typing speed of 50 WPM preferred.
• Ability to multi-task in a fast-paced, team-oriented environment.

Responsibilities

• Deliver world-class customer service.
• Communicate with customers via phone and email to process orders, exchanges, and returns according to policies.
• Use sales skills to upsell products by collecting information and analyzing needs.
• Provide timely feedback to management regarding service issues or concerns.
• Work a varied schedule including day, evening, night, weekend, and holiday hours.
• Perform other duties as assigned.

Skills

Customer service

Fluent English

Typing 50 WPM

Multi-tasking

Communication

Attention to detail

Tools

Basic computer skills

Job description

WeatherTech Direct is seeking well-qualified Customer Service Representative to ensure the overall satisfaction of customers in our Bolingbrook, IL call center. Our Customer Service Representatives provide exceptional customer support and product knowledge to our customers via phone and email interactions/correspondence.

This is a great opportunity to join our growing company

• Hourly rates starting from $22.50/hour with the ability to earn up to $50,000 plus per year through a combination of an hourly rate and earned commission!
• Employees who demonstrate excellent performance, attitude, and punctuality have the potential to earn end of year bonuses and pay increases!
• Tues-Fri 10AM-7PM, Sat 8AM-5PM
• Mon-Thurs 10AM-7PM, Sun 8AM-5PM

As a Customer Service Representative, you will

• Deliver world-class customer service
• Communicate with customers via telephone and email to process customer orders, exchanges, and returns according to established department policies and procedures
• Use sales skills to recommend and upsell products to customers by collecting customer information and analyzing customer needs
• Provide timely feedback to management regarding service failures or customer concerns
• Work a varied schedule consisting of day, evening, night, weekend, and holiday hours
• Perform other duties as assigned

Qualifications

• At least 3-5 years of experience in a telephone-based customer service environment
• Be Fluent in English with clear and concise verbal and written communication skills in order to deliver effective and pleasant customer service via telephone and email
• Possess listening skills to fully comprehend customer needs
• Basic computer skills, required
• Type 50 WPM, preferred
• Ability to multi-task in a fast-paced, team-oriented environment
• Regularly work on a computer and focus on a screen or monitor
• Possess excellent typing, spelling, and grammar skills
• Have great attendance and punctuality
• Be an excellent performer; deliver high-quality results consistently
• Demonstrate a high level of professionalism and a positive attitude
• Be authorized to work in the United States

Why you’ll love working at WeatherTech Direct

Benefits

WeatherTech Direct is proud to offer employees a competitive salary and benefits package, opportunities for internal promotions and skill development, and a clean and safe workspace. Employees are offered an array of perks including:

• Outstanding BlueCross BlueShield PPO medical plans; as well as dental, vision, short and long term disability, and company-paid life insurance
• 401(k) with employer matching
• Paid vacation, holidays, and personal time