Customer Service Representative

WeatherTech®; Broomfield (CO); On-site; USD 42,000 - 55,000; Full time

Benefits offered by this job

Health insurance

401(k) with company matching

Paid vacation and holidays

Dental & vision benefits

Job summary

WeatherTech Direct in Broomfield CO seeks a Customer Service Representative to ensure exemplary support and product knowledge for customers in-store and via phone/email. The role emphasizes personalized service, accurate order processing, and upsell opportunities to meet customer needs.

The position offers hourly pay with potential annual earnings up to $50,000+ through commission, plus performance-based bonuses and advancement prospects within a growing company.

Qualifications

• 3–5 years of telephone-based customer service experience.
• Fluent English with clear verbal and written communication.
• Typing speed of 50 WPM preferred.
• Ability to multitask in a fast-paced, team-oriented environment.

Responsibilities

• Deliver world-class customer service via phone and email.
• Process customer orders, exchanges, and returns per policy.
• Use sales skills to upsell products and gather customer information.
• Provide timely feedback to management on service issues.
• Work a varied schedule including days, evenings, nights, weekends and holidays.

Skills

Phone-based CS

English proficiency

Typing 50 WPM

Multitasking

Job description

Retail Sales Customer Service Representative

WeatherTech Direct is seeking well-qualified Customer Service Representative to ensure the overall satisfaction of customers in our Broomfield CO retail store. Our Customer Service Representatives provide exceptional customer support and product knowledge to our customers via phone and email interactions/correspondence.

This is a great opportunity to join our growing company.

• Hourly rates starting from $22.50/hour with the ability to earn up to $50,000 plus per year through a combination of an hourly rate and earned commission!
• Employees who demonstrate excellent performance, attitude, and punctuality have the potential to earn end of year bonuses and pay increases!
• Saturday through Wednesday
• Thursday/Friday Off

As a Customer Service Representative, you will:

• Deliver world-class customer service
• Communicate with customers via telephone and email to process customer orders, exchanges, and returns according to established department policies and procedures
• Use sales skills to recommend and upsell products to customers by collecting customer information and analyzing customer needs
• Provide timely feedback to management regarding service failures or customer concerns
• Work a varied schedule consisting of day, evening, night, weekend, and holiday hours
• Perform other duties as assigned

Qualifications

• At least 3-5 years of experience in a telephone-based customer service environment
• Be Fluent in English with clear and concise verbal and written communication skills in order to deliver effective and pleasant customer service via telephone and email
• Possess listening skills to fully comprehend customer needs
• Basic computer skills, required
• Type 50 WPM, preferred
• Ability to multi-task in a fast-paced, team-oriented environment
• Regularly work on a computer and focus on a screen or monitor
• Possess excellent typing, spelling, and grammar skills
• Have great attendance and punctuality
• Be an excellent performer; deliver high-quality results consistently
• Demonstrate a high level of professionalism and a positive attitude
• Be authorized to work in the United States

Why you’ll love working at WeatherTech Direct

Benefits

WeatherTech Direct is proud to offer employees a competitive salary and benefits package, opportunities for internal promotions and skill development, and a clean and safe workspace. Employees are offered an array of perks including:

• Outstanding BlueCross BlueShield PPO medical plans; as well as dental, vision, short and long term disability, and company-paid life insurance
• 401(k) with employer matching
• Paid vacation, holidays, and personal time