Retail Customer Service Rep — Upsell & Support

WeatherTech®; Broomfield (CO); On-site; USD 42,000 - 55,000; Full time

Benefits offered by this job

Health insurance

401(k) with company matching

Paid vacation and holidays

Dental & vision benefits

Job summary

WeatherTech Direct in Broomfield CO seeks a Customer Service Representative to ensure exemplary support and product knowledge for customers in-store and via phone/email. The role emphasizes personalized service, accurate order processing, and upsell opportunities to meet customer needs.

The position offers hourly pay with potential annual earnings up to $50,000+ through commission, plus performance-based bonuses and advancement prospects within a growing company.

Qualifications

• 3–5 years of telephone-based customer service experience.
• Fluent English with clear verbal and written communication.
• Typing speed of 50 WPM preferred.
• Ability to multitask in a fast-paced, team-oriented environment.

Responsibilities

• Deliver world-class customer service via phone and email.
• Process customer orders, exchanges, and returns per policy.
• Use sales skills to upsell products and gather customer information.
• Provide timely feedback to management on service issues.
• Work a varied schedule including days, evenings, nights, weekends and holidays.

Skills

Phone-based CS

English proficiency

Typing 50 WPM

Multitasking

Job description

WeatherTech Direct in Broomfield CO seeks a Customer Service Representative to ensure exemplary support and product knowledge for customers in-store and via phone/email. The role emphasizes personalized service, accurate order processing, and upsell opportunities to meet customer needs.

The position offers hourly pay with potential annual earnings up to $50,000+ through commission, plus performance-based bonuses and advancement prospects within a growing company.