Customer Support Specialist: Growth & Impact

Donghua USA Inc; Carol Stream (IL); On-site; USD 32,000 - 48,000; Full time

Benefits offered by this job

Competitive salary

Advancement opportunities

Paid time off

Training & development

401(k)

Performance bonus

Benefits

Career growth

Job summary

Donghua USA Inc is seeking a Customer Service Representative to join our team. You will communicate with customers to identify their needs, process requests, elevate complaints, and provide helpful solutions that ensure they have a great customer service experience with our company.

The ideal candidate is friendly, computer savvy, and is able to remain calm under pressure. This is a full-time role in our Carol Stream, IL office.

Qualifications

• High school diploma or GED required; customer service experience preferred.
• Ability to communicate clearly by phone and email.
• Proficiency with computers and customer management software.
• Strong listening and problem-solving skills.
• Must stay organized and manage time effectively.

Responsibilities

• Receive a high volume of inbound emails.
• Identify the reason for the customer’s call, collect relevant information, and provide solutions.
• Refer to premade scripts for various customer service topics.
• Develop rapport and build relationships with customers using best practices.

Skills

Verbal communication

Active listening

Time management

Organization

Calm under pressure

Computer skills

Education

High school diploma/GED

Tools

CRM software

Job description

Donghua USA Inc is seeking a Customer Service Representative to join our team. You will communicate with customers to identify their needs, process requests, elevate complaints, and provide helpful solutions that ensure they have a great customer service experience with our company.

The ideal candidate is friendly, computer savvy, and is able to remain calm under pressure. This is a full-time role in our Carol Stream, IL office.