Customer Service Pro - Manufacturing (On-Site Orlando)

Daniels-Manufacturing-Corporation-3; Orlando (FL); On-site; USD 28,000 - 34,000; Full time

Benefits offered by this job

Medical Insurance

Dental Insurance

Vision Insurance

401(k) Match

Paid Time Off

Paid Holidays

Life Insurance

Short-Term Disability

Employee Assistance Program

Professional Development

Job summary

Daniels Manufacturing Corporation in Orlando, FL is seeking a Customer Service Representative to be the primary contact for customers, handling product information, quotes, orders, and inquiries. The role emphasizes accuracy, timely responses, and coordination with internal teams to meet customer expectations.

The ideal candidate has at least two years of customer service experience, solid phone support, and familiarity with order processing, inventory, and ERP/order management systems.

Qualifications

• Two years of customer service experience.
• Phone-based customer support experience.
• Order processing experience from customer purchase orders.
• Understanding of inventory and shipping practices.
• Strong Microsoft Office skills.
• Excellent communication, organization, and problem-solving abilities.

Responsibilities

• Respond to customer calls and assist with switchboard coverage as needed.
• Manage website chat inquiries related to products, orders, quotes, and general questions.
• Create customer quotes and provide inventory availability information.
• Review and qualify customer purchase orders.
• Process and enter orders accurately in accordance with company policies and procedures.
• Resolve customer concerns and follow through to ensure successful resolution.
• Partner with internal departments to support company and customer goals.
• Maintain accurate customer account and order records.

Skills

Customer service

Phone support

Order processing

Inventory & shipping

Microsoft Office

Communication

Organization

Problem solving

Tools

ERP systems

Order management systems

Job description

Daniels Manufacturing Corporation in Orlando, FL is seeking a Customer Service Representative to be the primary contact for customers, handling product information, quotes, orders, and inquiries. The role emphasizes accuracy, timely responses, and coordination with internal teams to meet customer expectations.

The ideal candidate has at least two years of customer service experience, solid phone support, and familiarity with order processing, inventory, and ERP/order management systems.