Onsite Customer Success & Orders Specialist

Anthony, Inc.; Boca Raton, Northern (FL, KY); Hybrid; USD 42,000 - 56,000; Full time

Benefits offered by this job

Discretionary bonus

Job summary

PSG is seeking a Customer Service Representative - Manufacturing in Boca Raton, FL to support Outside Sales with high-level customer service and order management. You will handle inbound inquiries, convert calls to leads and orders, and coordinate with internal teams to ensure accurate pricing, shipments and on-time delivery.

The role demands strong ERP/CRM skills, excellent communication, and a proactive problem-solving approach to maintain exceptional customer experiences across brands and

Qualifications

• Associate degree in Sales, Business or related field.
• 3+ years of successful customer service experience or equivalent mix of education and experience.
• Experience supporting customers in manufacturing or related industries is a plus.

Responsibilities

• Manage orders from inbound inquiry through shipment.
• Convert inbound sales calls to qualified leads and orders.
• Provide timely order status communications and issue resolution.
• Coordinate with internal resources to ensure on-time delivery and issue resolution.
• Collaborate cross-departmentally to ensure exceptional customer experience from quote to cash.

Skills

Customer service

CRM experience

ERP experience

Analytical skills

Education

Associate degree in Sales/Business

Tools

ERP software

CRM software

Microsoft Office

Excel

PowerPoint

Job description

PSG is seeking a Customer Service Representative - Manufacturing in Boca Raton, FL to support Outside Sales with high-level customer service and order management. You will handle inbound inquiries, convert calls to leads and orders, and coordinate with internal teams to ensure accurate pricing, shipments and on-time delivery.

The role demands strong ERP/CRM skills, excellent communication, and a proactive problem-solving approach to maintain exceptional customer experiences across brands and