Onsite Customer Service and Fulfillment Specialist

Crawford Thomas Recruiting; Orlando (FL); On-site; USD 23,000 - 32,000; Full time

Job summary

Our client in Downtown Orlando is seeking a professional and dependable Customer Service Specialist to join their team. The role involves customer communications, payment processing, shipping coordination, order fulfillment, and front desk support in a fast-paced environment.

The ideal candidate is polished, organized, detail-oriented, and comfortable working with high-end clientele while maintaining accurate records and representing the company’s brands in person, by phone, and via email.

Qualifications

• 1–2 years of experience in customer service, front desk, or administrative support preferred.
• Excellent written and verbal English communication skills required.
• Professional demeanor, polished presentation, and excellent customer service etiquette.
• Strong organizational and multitasking skills.

Responsibilities

• Answer calls, respond to emails, and assist customers with inquiries.
• Deliver exceptional customer service with professionalism and excellent etiquette.
• Process customer payments and credit card transactions.
• Create shipping labels and assist with packing, shipping, and order fulfillment.
• Provide customers with order and shipping updates.
• Support front desk operations and administrative tasks.
• Maintain accurate customer records and order documentation.
• Manage multiple priorities while maintaining accuracy and efficiency.
• Assist team members with daily office operations.
• Represent the company's brands professionally in person, by phone, and through email.

Skills

Customer service

Communication skills

Attention to detail

Multitasking

Microsoft Office

Job description

Our client in Downtown Orlando is seeking a professional and dependable Customer Service Specialist to join their team. The role involves customer communications, payment processing, shipping coordination, order fulfillment, and front desk support in a fast-paced environment.

The ideal candidate is polished, organized, detail-oriented, and comfortable working with high-end clientele while maintaining accurate records and representing the company’s brands in person, by phone, and via email.