Customer Service Pro — On-site Orlando, Growth & Benefits

Daniels Manufacturing Corporation; Orlando (FL); Sur place; USD 28 000 - 34 000; Plein temps

Avantages offerts par ce poste

Medical, Dental, and Vision Insurance

401(k) with company match up to 4%

Paid Time Off

Paid Holidays

Company-Paid Life Insurance & Short‑/T

Employee Assistance Program

Professional Development Opportunities

Résumé du poste

Daniels Manufacturing Corporation (DMC) is hiring a Customer Service Representative in Orlando, FL. You will be the main contact for customers, handling product information, quotes, orders, and inquiries to ensure a positive experience.

Responsibilities include coordinating with internal teams, maintaining records, and delivering timely service in a fast-paced environment. The role emphasizes strong communication, organization, and problem-solving abilities, with on-site work hours 8:00am–5:00pm

Qualifications

• Minimum 2 years of customer service experience.
• Minimum 1 year of phone-based customer support experience with strong active listening skills.
• Minimum 1 year of order processing experience from customer purchase orders.
• Understanding of inventory and shipping practices.
• Strong Microsoft Office skills.
• Excellent communication, organization, and problem-solving abilities.

Responsabilités

• Respond to customer calls and assist with switchboard coverage as needed.
• Manage website chat inquiries related to products, orders, quotes, and general questions.
• Create customer quotes and provide inventory availability information.
• Review and qualify customer purchase orders.
• Process and enter orders accurately in accordance with company policies and procedures.
• Resolve customer concerns and follow through to ensure successful resolution.
• Partner with internal departments to support company and customer goals.
• Maintain accurate customer account and order records.

Connaissances

Customer service

Phone support

Order processing

Inventory practices

Microsoft Office

Communication

Organization

Problem solving

ERP / order management systems

Multi-tasking

Outils

ERP / order management systems

Microsoft Office

Description du poste

Daniels Manufacturing Corporation (DMC) is hiring a Customer Service Representative in Orlando, FL. You will be the main contact for customers, handling product information, quotes, orders, and inquiries to ensure a positive experience.

Responsibilities include coordinating with internal teams, maintaining records, and delivering timely service in a fast-paced environment. The role emphasizes strong communication, organization, and problem-solving abilities, with on-site work hours 8:00am–5:00pm