Customer Service Pro: In-Store Loans & Pawn

TMX Finance Family of Companies; Pasadena (TX); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

New hire training

Learning management system

Career advancement

Educational reimbursement

Medical insurance with telemedicine

401(k) match

Life insurance and AD&D

Voluntary benefits

Paid time off

Inclusive culture

Casual dress code

Job summary

Community Choice Financial Family of Brands is seeking a Customer Service Representative to build relationships with customers during the loan/pawn lifecycle. You will educate clients, process payments, and schedule appointments to drive satisfaction and loyalty.

In this role, you’ll uphold company policies, handle data accurately in our POS and office systems, and work with teammates to meet performance standards. In-store, full-time hours include some Saturdays.

Qualifications

• High school diploma or equivalent required.
• Excellent verbal and written communication skills required.
• Professional demeanor with customers and peers.
• Meticulous attention to detail and data entry accuracy.
• Valid driver’s license, auto insurance, and personal vehicle to use during workday.
• Proficiency in using phone, POS, and Microsoft Office systems.
• Must be at least 18 years of age.
• Background checks will be conducted.
• Ability to meet physical demands (standing up to 90%, move up to 25 lbs).

Responsibilities

• Provide an exceptional customer experience throughout the loan/pawn cycle and educate consumers.
• Assist in customer account management by accepting payments, monitoring and scheduling.
• Meet performance standards through partnerships, referrals, and hosting events.
• Develop customer relationships to grow business and maintain store profitability.
• Conduct vehicle appraisals using the assessment tool.
• Enter and maintain customer information in the POS system with accuracy.
• Uphold company policies and comply with laws and regulations.
• Manage opening/closing procedures, vault, cash drawer, and deposits.
• Communicate effectively with customers and team members.

Skills

Verbal communication

Written communication

Professional demeanor

Attention to detail

Data entry accuracy

Phone usage

Microsoft Office

18 years or older

Background checks

Physical demands

Education

High school diploma or equivalent

Tools

Point of Sale

Microsoft Office

Job description

Community Choice Financial Family of Brands is seeking a Customer Service Representative to build relationships with customers during the loan/pawn lifecycle. You will educate clients, process payments, and schedule appointments to drive satisfaction and loyalty.

In this role, you’ll uphold company policies, handle data accurately in our POS and office systems, and work with teammates to meet performance standards. In-store, full-time hours include some Saturdays.